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Intercom

Intercom

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The 4 big myths about AI in customer service
Article
The 4 big myths about AI in customer service
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
Article
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
The AI bot buyer's guide: How to find the right AI chatbot for your support needs
Article
The AI bot buyer's guide: How to find the right AI chatbot for your support needs
To AI or not to AI? The support leader's dilemma
Article
To AI or not to AI? The support leader's dilemma
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
Article
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
Why Intercom is supporting the Embroider Initiative to update Ember
Article
Why Intercom is supporting the Embroider Initiative to update Ember
What will the future of customer service look like? We asked 400 CS professionals to find out
Article
What will the future of customer service look like? We asked 400 CS professionals to find out
Adding AI to your support team can be daunting. Our advice? You've got this
Article
Adding AI to your support team can be daunting. Our advice? You've got this
Is your support team encountering these 5 challenges? It could be a workload management problem
Article
Is your support team encountering these 5 challenges? It could be a workload management problem
AI trends that are giving support leaders a competitive advantage
Article
AI trends that are giving support leaders a competitive advantage
How AI will change the nature of customer service work
Article
How AI will change the nature of customer service work
Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4
Article
Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4
3 takeaways from the Customer Service Quality Benchmark Report 2023
Article
3 takeaways from the Customer Service Quality Benchmark Report 2023
Customer Data Platform
Article
Customer Data Platform
Help Center
Article
Help Center
Knowledge Base Software
Article
Knowledge Base Software
Intercom Messenger - Customer Messaging Platform
Article
Intercom Messenger - Customer Messaging Platform
Automated Answers, Resolution Bot
Article
Automated Answers, Resolution Bot
Announcing 'The Intercom Customer Service Trends Report for 2023'
Article
Announcing 'The Intercom Customer Service Trends Report for 2023'
Engage customers when they're most likely to take action
Article
Engage customers when they're most likely to take action
Hi, Robot: Intercom interviews ChatGPT
Article
Hi, Robot: Intercom interviews ChatGPT
Supporting product launches: How to set up your customer service team for new announcements
Article
Supporting product launches: How to set up your customer service team for new announcements
Intercom for Mobile Apps
Article
Intercom for Mobile Apps
Announcing Intercom's new AI features
Article
Announcing Intercom's new AI features
How do customers want to talk to businesses? Our new survey reveals what you need to know
Article
How do customers want to talk to businesses? Our new survey reveals what you need to know
Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
Article
Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
Announcing even more ways to support your customers: Here's what's new at Intercom
Article
Announcing even more ways to support your customers: Here's what's new at Intercom
Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
Article
Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
Announcing our refreshed guide 'The Onboarding Starter Kit'
Article
Announcing our refreshed guide 'The Onboarding Starter Kit'
Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'
Article
Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'
Emojis mean business: The characters transforming business messaging
Article
Emojis mean business: The characters transforming business messaging
Engineering principles: Shaping the solution and building in small steps
Article
Engineering principles: Shaping the solution and building in small steps
Increase engagement and conversions through social media – 3 key takeaways
Article
Increase engagement and conversions through social media – 3 key takeaways
Four beliefs shaping our vision for customer support
Article
Four beliefs shaping our vision for customer support
The 9 best tools for your early-stage startup tech stack
Article
The 9 best tools for your early-stage startup tech stack
Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'
Article
Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'
Customers
Article
Customers
Drive retention from customer support with 4 easy steps
Article
Drive retention from customer support with 4 easy steps
In-context or out of touch: The future of online customer service
Article
In-context or out of touch: The future of online customer service
Intercom's product principles: Shaping the solution to maximize customer value
Article
Intercom's product principles: Shaping the solution to maximize customer value
Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
Article
Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
How technical conservatism helps us scale faster and better
Article
How technical conservatism helps us scale faster and better
4 ways your support team can boost efficiency and do more with less
Article
4 ways your support team can boost efficiency and do more with less
CX for Growth: Localize your customer support experience
Article
CX for Growth: Localize your customer support experience
Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale
Article
Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale
Design an inbound Custom Bot | Intercom Demos
Article
Design an inbound Custom Bot | Intercom Demos
Mass market, nano media: The future of marketing is engagement
Article
Mass market, nano media: The future of marketing is engagement
New at Intercom uncut: Watch our entire virtual launch event
Article
New at Intercom uncut: Watch our entire virtual launch event
What is first-party data?
Article
What is first-party data?
How to ask your customers great questions and gather actionable feedback – 3 key takeaways
Article
How to ask your customers great questions and gather actionable feedback – 3 key takeaways
How our infrastructure scales alongside our customers
Article
How our infrastructure scales alongside our customers
Intercom on Product: Facing the tech slowdown
Article
Intercom on Product: Facing the tech slowdown
Engineering at Intercom: Highlights from my first two years
Article
Engineering at Intercom: Highlights from my first two years
Raising the bar: Revealing the 3 customer service trends to act on in 2022
Article
Raising the bar: Revealing the 3 customer service trends to act on in 2022
Best practices for designing effective and engaging surveys
Article
Best practices for designing effective and engaging surveys
5 quick ways to improve your e-commerce customer experience
Article
5 quick ways to improve your e-commerce customer experience
Switch on the next generation of phone support
Article
Switch on the next generation of phone support
Growth marketing expert Ramli John on why you're getting user onboarding wrong
Article
Growth marketing expert Ramli John on why you're getting user onboarding wrong
4 ways to personalize your marketing messaging and boost engagement
Article
4 ways to personalize your marketing messaging and boost engagement
Why customer engagement is the key to business growth in 2022 and beyond
Article
Why customer engagement is the key to business growth in 2022 and beyond
Product evangelist John Cutler on becoming a catalyst for change
Article
Product evangelist John Cutler on becoming a catalyst for change
Managing high availability at Intercom
Article
Managing high availability at Intercom
Make the most of every customer interaction with the Engagement OS
Article
Make the most of every customer interaction with the Engagement OS
New at Intercom: 5 highlights from our virtual launch event
Article
New at Intercom: 5 highlights from our virtual launch event
Creating excellent customer experiences with the right e-commerce tech stack
Article
Creating excellent customer experiences with the right e-commerce tech stack
Customer Support: Bridge the expectation gap in 2022
Article
Customer Support: Bridge the expectation gap in 2022
Infrastructure at speed: 5 lessons learned from building Intercom in Europe
Article
Infrastructure at speed: 5 lessons learned from building Intercom in Europe
How do we feel about being called 'women in tech'?
Article
How do we feel about being called 'women in tech'?
This time, it's personal: Redefining automated support in the modern age
Article
This time, it's personal: Redefining automated support in the modern age
Announcing 'The Intercom Customer Support Trends Report for 2022'
Article
Announcing 'The Intercom Customer Support Trends Report for 2022'
4 ways to accelerate sales using the Intercom integration with HubSpot
Article
4 ways to accelerate sales using the Intercom integration with HubSpot
Announcing our new real-time dashboard: Monitor your most important metrics in one place
Article
Announcing our new real-time dashboard: Monitor your most important metrics in one place
Set your sales team's written communication apart with GEMS, our email coaching framework
Article
Set your sales team's written communication apart with GEMS, our email coaching framework
Introducing Intercom's Regional Data Hosting program
Article
Introducing Intercom's Regional Data Hosting program
The experiment that reveals how proactive support directly affects your bottom line
Article
The experiment that reveals how proactive support directly affects your bottom line
Is your engineering team experiencing alert fatigue? Ask these 8 questions
Article
Is your engineering team experiencing alert fatigue? Ask these 8 questions
The ultimate customer support tech stack for 2022
Article
The ultimate customer support tech stack for 2022
How Intercom's Data Infrastructure team met growing demand with solid principles
Article
How Intercom's Data Infrastructure team met growing demand with solid principles
Building a sales team in a high-growth environment
Article
Building a sales team in a high-growth environment
Sharpen your support strategy with the new Conversational Support Funnel report
Article
Sharpen your support strategy with the new Conversational Support Funnel report
How support leaders can empower their teams to satisfy, delight, and retain customers
Article
How support leaders can empower their teams to satisfy, delight, and retain customers
Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'
Article
Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'
Tactics to stay ahead of the curve and boost efficiency with proactive support
Article
Tactics to stay ahead of the curve and boost efficiency with proactive support
Give your support team more input with this decision-making framework
Article
Give your support team more input with this decision-making framework
Keeping the market in mind: What makes product marketing successful at Intercom?
Article
Keeping the market in mind: What makes product marketing successful at Intercom?
Ready to scale your customer support? Ask these 3 questions first
Article
Ready to scale your customer support? Ask these 3 questions first
Nailing your customer support interview at Intercom
Article
Nailing your customer support interview at Intercom
Shipping fast and safe: Building a culture of low-risk learning
Article
Shipping fast and safe: Building a culture of low-risk learning
From vanity to value: How Intercom conducts NPS surveys
Article
From vanity to value: How Intercom conducts NPS surveys
What is proactive support?
Article
What is proactive support?
Setting and prioritizing goals as a principal engineer
Article
Setting and prioritizing goals as a principal engineer
Sparking conversations: How every team can benefit from conversational support
Article
Sparking conversations: How every team can benefit from conversational support
Automation in action: Proven ways to boost the bottom line with self-serve support
Article
Automation in action: Proven ways to boost the bottom line with self-serve support
How to use Intercom to generate more leads and close bigger deals – faster
Article
How to use Intercom to generate more leads and close bigger deals – faster
Agile support: 9 principles to help your team provide personal support at scale
Article
Agile support: 9 principles to help your team provide personal support at scale
Sales technology: 3 trends you need to know
Article
Sales technology: 3 trends you need to know
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