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The 4 big myths about AI in customer service

Article

The 4 big myths about AI in customer service

CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

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CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

The AI bot buyer's guide: How to find the right AI chatbot for your support needs

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The AI bot buyer's guide: How to find the right AI chatbot for your support needs

To AI or not to AI? The support leader's dilemma

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To AI or not to AI? The support leader's dilemma

Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

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Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

Why Intercom is supporting the Embroider Initiative to update Ember

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Why Intercom is supporting the Embroider Initiative to update Ember

What will the future of customer service look like? We asked 400 CS professionals to find out

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What will the future of customer service look like? We asked 400 CS professionals to find out

Adding AI to your support team can be daunting. Our advice? You've got this

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Adding AI to your support team can be daunting. Our advice? You've got this

Is your support team encountering these 5 challenges? It could be a workload management problem

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Is your support team encountering these 5 challenges? It could be a workload management problem

AI trends that are giving support leaders a competitive advantage

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AI trends that are giving support leaders a competitive advantage

How AI will change the nature of customer service work

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How AI will change the nature of customer service work

Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4

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Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4

3 takeaways from the Customer Service Quality Benchmark Report 2023

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3 takeaways from the Customer Service Quality Benchmark Report 2023

Customer Data Platform

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Customer Data Platform

Help Center

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Help Center

Knowledge Base Software

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Knowledge Base Software

Intercom Messenger - Customer Messaging Platform

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Intercom Messenger - Customer Messaging Platform

Automated Answers, Resolution Bot

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Automated Answers, Resolution Bot

Announcing 'The Intercom Customer Service Trends Report for 2023'

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Announcing 'The Intercom Customer Service Trends Report for 2023'

Engage customers when they're most likely to take action

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Engage customers when they're most likely to take action

Hi, Robot: Intercom interviews ChatGPT

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Hi, Robot: Intercom interviews ChatGPT

Supporting product launches: How to set up your customer service team for new announcements

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Supporting product launches: How to set up your customer service team for new announcements

Intercom for Mobile Apps

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Intercom for Mobile Apps

Announcing Intercom's new AI features

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Announcing Intercom's new AI features

How do customers want to talk to businesses? Our new survey reveals what you need to know

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How do customers want to talk to businesses? Our new survey reveals what you need to know

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Announcing even more ways to support your customers: Here's what's new at Intercom

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Announcing even more ways to support your customers: Here's what's new at Intercom

Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

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Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

Announcing our refreshed guide 'The Onboarding Starter Kit'

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Announcing our refreshed guide 'The Onboarding Starter Kit'

Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'

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Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'

Emojis mean business: The characters transforming business messaging

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Emojis mean business: The characters transforming business messaging

Engineering principles: Shaping the solution and building in small steps

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Engineering principles: Shaping the solution and building in small steps

Increase engagement and conversions through social media – 3 key takeaways

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Increase engagement and conversions through social media – 3 key takeaways

Four beliefs shaping our vision for customer support

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Four beliefs shaping our vision for customer support

The 9 best tools for your early-stage startup tech stack

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The 9 best tools for your early-stage startup tech stack

Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'

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Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'

Customers

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Customers

Drive retention from customer support with 4 easy steps

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Drive retention from customer support with 4 easy steps

In-context or out of touch: The future of online customer service

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In-context or out of touch: The future of online customer service

Intercom's product principles: Shaping the solution to maximize customer value

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Intercom's product principles: Shaping the solution to maximize customer value

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

How technical conservatism helps us scale faster and better

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How technical conservatism helps us scale faster and better

4 ways your support team can boost efficiency and do more with less

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4 ways your support team can boost efficiency and do more with less

CX for Growth: Localize your customer support experience

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CX for Growth: Localize your customer support experience

Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale

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Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale

Design an inbound Custom Bot | Intercom Demos

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Design an inbound Custom Bot | Intercom Demos

Mass market, nano media: The future of marketing is engagement

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Mass market, nano media: The future of marketing is engagement

New at Intercom uncut: Watch our entire virtual launch event

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New at Intercom uncut: Watch our entire virtual launch event

What is first-party data?

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What is first-party data?

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

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How to ask your customers great questions and gather actionable feedback – 3 key takeaways

How our infrastructure scales alongside our customers

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How our infrastructure scales alongside our customers

Intercom on Product: Facing the tech slowdown

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Intercom on Product: Facing the tech slowdown

Engineering at Intercom: Highlights from my first two years

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Engineering at Intercom: Highlights from my first two years

Raising the bar: Revealing the 3 customer service trends to act on in 2022

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Raising the bar: Revealing the 3 customer service trends to act on in 2022

Best practices for designing effective and engaging surveys

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Best practices for designing effective and engaging surveys

5 quick ways to improve your e-commerce customer experience

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5 quick ways to improve your e-commerce customer experience

Switch on the next generation of phone support

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Switch on the next generation of phone support

Growth marketing expert Ramli John on why you're getting user onboarding wrong

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Growth marketing expert Ramli John on why you're getting user onboarding wrong

4 ways to personalize your marketing messaging and boost engagement

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4 ways to personalize your marketing messaging and boost engagement

Why customer engagement is the key to business growth in 2022 and beyond

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Why customer engagement is the key to business growth in 2022 and beyond

Product evangelist John Cutler on becoming a catalyst for change

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Product evangelist John Cutler on becoming a catalyst for change

Managing high availability at Intercom

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Managing high availability at Intercom

Make the most of every customer interaction with the Engagement OS

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Make the most of every customer interaction with the Engagement OS

New at Intercom: 5 highlights from our virtual launch event

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New at Intercom: 5 highlights from our virtual launch event

Creating excellent customer experiences with the right e-commerce tech stack

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Creating excellent customer experiences with the right e-commerce tech stack

Customer Support: Bridge the expectation gap in 2022

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Customer Support: Bridge the expectation gap in 2022

Infrastructure at speed: 5 lessons learned from building Intercom in Europe

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Infrastructure at speed: 5 lessons learned from building Intercom in Europe

How do we feel about being called 'women in tech'?

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How do we feel about being called 'women in tech'?

This time, it's personal: Redefining automated support in the modern age

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This time, it's personal: Redefining automated support in the modern age

Announcing 'The Intercom Customer Support Trends Report for 2022'

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Announcing 'The Intercom Customer Support Trends Report for 2022'

4 ways to accelerate sales using the Intercom integration with HubSpot

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4 ways to accelerate sales using the Intercom integration with HubSpot

Announcing our new real-time dashboard: Monitor your most important metrics in one place

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Announcing our new real-time dashboard: Monitor your most important metrics in one place

Set your sales team's written communication apart with GEMS, our email coaching framework

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Set your sales team's written communication apart with GEMS, our email coaching framework

Introducing Intercom's Regional Data Hosting program

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Introducing Intercom's Regional Data Hosting program

The experiment that reveals how proactive support directly affects your bottom line

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The experiment that reveals how proactive support directly affects your bottom line

Is your engineering team experiencing alert fatigue? Ask these 8 questions

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Is your engineering team experiencing alert fatigue? Ask these 8 questions

The ultimate customer support tech stack for 2022

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The ultimate customer support tech stack for 2022

How Intercom's Data Infrastructure team met growing demand with solid principles

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How Intercom's Data Infrastructure team met growing demand with solid principles

Building a sales team in a high-growth environment

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Building a sales team in a high-growth environment

Sharpen your support strategy with the new Conversational Support Funnel report

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Sharpen your support strategy with the new Conversational Support Funnel report

How support leaders can empower their teams to satisfy, delight, and retain customers

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How support leaders can empower their teams to satisfy, delight, and retain customers

Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'

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Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'

Tactics to stay ahead of the curve and boost efficiency with proactive support

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Tactics to stay ahead of the curve and boost efficiency with proactive support

Give your support team more input with this decision-making framework

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Give your support team more input with this decision-making framework

Keeping the market in mind: What makes product marketing successful at Intercom?

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Keeping the market in mind: What makes product marketing successful at Intercom?

Ready to scale your customer support? Ask these 3 questions first

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Ready to scale your customer support? Ask these 3 questions first

Nailing your customer support interview at Intercom

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Nailing your customer support interview at Intercom

Shipping fast and safe: Building a culture of low-risk learning

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Shipping fast and safe: Building a culture of low-risk learning

From vanity to value: How Intercom conducts NPS surveys

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From vanity to value: How Intercom conducts NPS surveys

What is proactive support?

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What is proactive support?

Setting and prioritizing goals as a principal engineer

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Setting and prioritizing goals as a principal engineer

Sparking conversations: How every team can benefit from conversational support

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Sparking conversations: How every team can benefit from conversational support

Automation in action: Proven ways to boost the bottom line with self-serve support

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Automation in action: Proven ways to boost the bottom line with self-serve support

How to use Intercom to generate more leads and close bigger deals – faster

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How to use Intercom to generate more leads and close bigger deals – faster

Agile support: 9 principles to help your team provide personal support at scale

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Agile support: 9 principles to help your team provide personal support at scale

Sales technology: 3 trends you need to know

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Sales technology: 3 trends you need to know

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