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Response Time: Vol. 30
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Built For You: New AI-first releases for better, faster, more personalized support
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The Ticket: Unlocking customer service's strategic potential with AI
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Off Script: Reinventing customer service with AI
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Response Time: Vol. 29
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The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
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Takeaways from Support Driven Expo 2024: Embrace change and get ahead
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Off Script: Into the future with AI-first Customer Service
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Introducing 'Off Script', a new series from Intercom
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Prepare your internal knowledge content for AI
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Ready to transform your career, customer support leaders?
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Intercom on Product: Making the jump from B2C to B2B product management
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How AI is unlocking more meaningful work for customer service teams
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There's no going back – the new era of AI-first Customer Service has arrived
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Introducing Fin AI Copilot: Increase agent efficiency by 31%
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The ultimate guide to knowledge management in the age of AI
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Your first 30-60-90 days using AI for customer service
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Farewell to the customer service Frankenstack
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Understanding the changing economics of customer service in the age of AI
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What I've discovered implementing an AI-driven customer service strategy
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Intercom on Product: How to design standout products in an AI world
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Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
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10 engineering lessons from 6 years at Intercom
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Intercom on Product: Riding the AI wave in 2024
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Fin, the breakthrough AI bot for customer service, keeps getting better
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2023 in review: Highlights from this year's best conversations
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Announcing 'The Intercom Customer Service Trends Report for 2024'
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Fin in Inbox launch hero Fin is now in the inbox: Meet your support team's new AI assistant
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Make every call count: the evolution of phone support
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All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
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Announcing 'The Intercom Customer Service Trends Report for 2024'
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Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
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Time to switch: Your step-by-step guide to adopting a new customer service platform
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Understanding AI: How we taught computers natural language
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How are customer service metrics changing in the age of AI?
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Training the next generation of support leaders with Peak Support's Hannah Steiman
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Why brand consistency is key to an excellent help center experience
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Leonard Berry and the eternal pursuit of service excellence
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HubSpot's Noel O'Reilly on embracing AI in your customer support strategy
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A whole new world: The exciting new roles AI is creating in customer support
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Intercom on Product: Product strategy in the age of AI
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Making tickets personal Blog Hero (1) Making tickets personal: How ticketing systems are evolving for next-gen support
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Shopify UX Director Elizabeth McGuane on why design should start with words
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The 4 big myths about AI in customer service
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CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
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The AI bot buyer's guide: How to find the right AI chatbot for your support needs
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To AI or not to AI? The support leader's dilemma
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Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
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Everything you need to know about Fin, the breakthrough AI bot transforming customer service
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Why Intercom is supporting the Embroider Initiative to update Ember
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What will the future of customer service look like? We asked 400 CS professionals to find out
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Glossary of AI terms: Understanding GPT, neural networks, and more
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Adding AI to your support team can be daunting. Our advice? You've got this
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Is your support team encountering these 5 challenges? It could be a workload management problem
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AI trends that are giving support leaders a competitive advantage
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How AI will change the nature of customer service work
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Introducing Fin: Intercom's breakthrough AI chatbot, built on GPT-4
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3 takeaways from the Customer Service Quality Benchmark Report 2023
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Customer Data Platform
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Help Center
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Knowledge Base Software
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Intercom Messenger - Customer Messaging Platform
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Automated Answers, Resolution Bot
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Announcing 'The Intercom Customer Service Trends Report for 2023'
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Engage customers when they're most likely to take action
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Hi, Robot: Intercom interviews ChatGPT
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Supporting product launches: How to set up your customer service team for new announcements
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Intercom for Mobile Apps
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Announcing Intercom's new AI features
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How do customers want to talk to businesses? Our new survey reveals what you need to know
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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
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Announcing even more ways to support your customers: Here's what's new at Intercom
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Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
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Announcing our refreshed guide 'The Onboarding Starter Kit'
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Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'
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Emojis mean business: The characters transforming business messaging
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Engineering principles: Shaping the solution and building in small steps
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Increase engagement and conversions through social media – 3 key takeaways
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Four beliefs shaping our vision for customer support
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The 9 best tools for your early-stage startup tech stack
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Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'
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Customers
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Drive retention from customer support with 4 easy steps
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In-context or out of touch: The future of online customer service
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Intercom's product principles: Shaping the solution to maximize customer value
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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
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How technical conservatism helps us scale faster and better
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4 ways your support team can boost efficiency and do more with less
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CX for Growth: Localize your customer support experience
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Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale
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Design an inbound Custom Bot | Intercom Demos
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Mass market, nano media: The future of marketing is engagement
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New at Intercom uncut: Watch our entire virtual launch event
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What is first-party data?
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How to ask your customers great questions and gather actionable feedback – 3 key takeaways
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How our infrastructure scales alongside our customers
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