Intercom

Followed by members

How do customers want to talk to businesses? Our new survey reveals what you need to know

Article

How do customers want to talk to businesses? Our new survey reveals what you need to know

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Article

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Announcing even more ways to support your customers: Here's what's new at Intercom

Article

Announcing even more ways to support your customers: Here's what's new at Intercom

Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

Article

Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

Announcing our refreshed guide 'The Onboarding Starter Kit'

Article

Announcing our refreshed guide 'The Onboarding Starter Kit'

Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'

Article

Announcing our new guide 'Unlocking Customer Engagement: Drive Action With In-Product Messaging'

Emojis mean business: The characters transforming business messaging

Article

Emojis mean business: The characters transforming business messaging

Engineering principles: Shaping the solution and building in small steps

Article

Engineering principles: Shaping the solution and building in small steps

Increase engagement and conversions through social media – 3 key takeaways

Article

Increase engagement and conversions through social media – 3 key takeaways

Four beliefs shaping our vision for customer support

Article

Four beliefs shaping our vision for customer support

The 9 best tools for your early-stage startup tech stack

Article

The 9 best tools for your early-stage startup tech stack

Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'

Article

Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line'

Customers

Article

Customers

Drive retention from customer support with 4 easy steps

Article

Drive retention from customer support with 4 easy steps

In-context or out of touch: The future of online customer service

Article

In-context or out of touch: The future of online customer service

Intercom's product principles: Shaping the solution to maximize customer value

Article

Intercom's product principles: Shaping the solution to maximize customer value

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Article

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

How technical conservatism helps us scale faster and better

Article

How technical conservatism helps us scale faster and better

4 ways your support team can boost efficiency and do more with less

Article

4 ways your support team can boost efficiency and do more with less

CX for Growth: Localize your customer support experience

Article

CX for Growth: Localize your customer support experience

Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale

Article

Announcing Intercom's new Inbox: The fastest and most powerful inbox designed for scale

Design an inbound Custom Bot | Intercom Demos

Article

Design an inbound Custom Bot | Intercom Demos

Mass market, nano media: The future of marketing is engagement

Article

Mass market, nano media: The future of marketing is engagement

New at Intercom uncut: Watch our entire virtual launch event

Article

New at Intercom uncut: Watch our entire virtual launch event

What is first-party data?

Article

What is first-party data?

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Article

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

How our infrastructure scales alongside our customers

Article

How our infrastructure scales alongside our customers

Intercom on Product: Facing the tech slowdown

Article

Intercom on Product: Facing the tech slowdown

Engineering at Intercom: Highlights from my first two years

Article

Engineering at Intercom: Highlights from my first two years

Raising the bar: Revealing the 3 customer service trends to act on in 2022

Article

Raising the bar: Revealing the 3 customer service trends to act on in 2022

Best practices for designing effective and engaging surveys

Article

Best practices for designing effective and engaging surveys

5 quick ways to improve your e-commerce customer experience

Article

5 quick ways to improve your e-commerce customer experience

Switch on the next generation of phone support

Article

Switch on the next generation of phone support

Growth marketing expert Ramli John on why you're getting user onboarding wrong

Article

Growth marketing expert Ramli John on why you're getting user onboarding wrong

4 ways to personalize your marketing messaging and boost engagement

Article

4 ways to personalize your marketing messaging and boost engagement

Why customer engagement is the key to business growth in 2022 and beyond

Article

Why customer engagement is the key to business growth in 2022 and beyond

Product evangelist John Cutler on becoming a catalyst for change

Article

Product evangelist John Cutler on becoming a catalyst for change

Managing high availability at Intercom

Article

Managing high availability at Intercom

Make the most of every customer interaction with the Engagement OS

Article

Make the most of every customer interaction with the Engagement OS

New at Intercom: 5 highlights from our virtual launch event

Article

New at Intercom: 5 highlights from our virtual launch event

Creating excellent customer experiences with the right e-commerce tech stack

Article

Creating excellent customer experiences with the right e-commerce tech stack

Customer Support: Bridge the expectation gap in 2022

Article

Customer Support: Bridge the expectation gap in 2022

Infrastructure at speed: 5 lessons learned from building Intercom in Europe

Article

Infrastructure at speed: 5 lessons learned from building Intercom in Europe

How do we feel about being called 'women in tech'?

Article

How do we feel about being called 'women in tech'?

This time, it's personal: Redefining automated support in the modern age

Article

This time, it's personal: Redefining automated support in the modern age

Announcing 'The Intercom Customer Support Trends Report for 2022'

Article

Announcing 'The Intercom Customer Support Trends Report for 2022'

4 ways to accelerate sales using the Intercom integration with HubSpot

Article

4 ways to accelerate sales using the Intercom integration with HubSpot

Announcing our new real-time dashboard: Monitor your most important metrics in one place

Article

Announcing our new real-time dashboard: Monitor your most important metrics in one place

Set your sales team's written communication apart with GEMS, our email coaching framework

Article

Set your sales team's written communication apart with GEMS, our email coaching framework

Introducing Intercom's Regional Data Hosting program

Article

Introducing Intercom's Regional Data Hosting program

The experiment that reveals how proactive support directly affects your bottom line

Article

The experiment that reveals how proactive support directly affects your bottom line

Is your engineering team experiencing alert fatigue? Ask these 8 questions

Article

Is your engineering team experiencing alert fatigue? Ask these 8 questions

The ultimate customer support tech stack for 2022

Article

The ultimate customer support tech stack for 2022

How Intercom's Data Infrastructure team met growing demand with solid principles

Article

How Intercom's Data Infrastructure team met growing demand with solid principles

Building a sales team in a high-growth environment

Article

Building a sales team in a high-growth environment

Sharpen your support strategy with the new Conversational Support Funnel report

Article

Sharpen your support strategy with the new Conversational Support Funnel report

How support leaders can empower their teams to satisfy, delight, and retain customers

Article

How support leaders can empower their teams to satisfy, delight, and retain customers

Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'

Article

Announcing our newest guide: 'The Ultimate Modern Support Tech Stack'

Tactics to stay ahead of the curve and boost efficiency with proactive support

Article

Tactics to stay ahead of the curve and boost efficiency with proactive support

Give your support team more input with this decision-making framework

Article

Give your support team more input with this decision-making framework

Keeping the market in mind: What makes product marketing successful at Intercom?

Article

Keeping the market in mind: What makes product marketing successful at Intercom?

Ready to scale your customer support? Ask these 3 questions first

Article

Ready to scale your customer support? Ask these 3 questions first

Nailing your customer support interview at Intercom

Article

Nailing your customer support interview at Intercom

Shipping fast and safe: Building a culture of low-risk learning

Article

Shipping fast and safe: Building a culture of low-risk learning

From vanity to value: How Intercom conducts NPS surveys

Article

From vanity to value: How Intercom conducts NPS surveys

What is proactive support?

Article

What is proactive support?

Setting and prioritizing goals as a principal engineer

Article

Setting and prioritizing goals as a principal engineer

Sparking conversations: How every team can benefit from conversational support

Article

Sparking conversations: How every team can benefit from conversational support

Automation in action: Proven ways to boost the bottom line with self-serve support

Article

Automation in action: Proven ways to boost the bottom line with self-serve support

How to use Intercom to generate more leads and close bigger deals – faster

Article

How to use Intercom to generate more leads and close bigger deals – faster

Agile support: 9 principles to help your team provide personal support at scale

Article

Agile support: 9 principles to help your team provide personal support at scale

Sales technology: 3 trends you need to know

Article

Sales technology: 3 trends you need to know

Conversational support isn't just a nice-to-have – it's make or break

Article

Conversational support isn't just a nice-to-have – it's make or break

The biggest challenges facing support teams right now (and how to solve them)

Article

The biggest challenges facing support teams right now (and how to solve them)

Building high-performing teams through continuous improvement

Article

Building high-performing teams through continuous improvement

Core responsibility: How we scaled our core technologies team

Article

Core responsibility: How we scaled our core technologies team

Conversational support is business critical – insights from Forrester research

Article

Conversational support is business critical – insights from Forrester research

How the pandemic has changed customer support forever

Article

How the pandemic has changed customer support forever

Gong's Linda Lin on customer success strategies for moving upmarket

Article

Gong's Linda Lin on customer success strategies for moving upmarket

Search at Intercom: Building our Elasticsearch cloud on AWS | Inside Intercom

Article

Search at Intercom: Building our Elasticsearch cloud on AWS | Inside Intercom

Managing infrastructure costs as your company grows

Article

Managing infrastructure costs as your company grows

How We Think About Innovation at Intercom

Article

How We Think About Innovation at Intercom

Understanding the "Aha" Moments in Your Product

Article

Understanding the "Aha" Moments in Your Product

How Support Leaders Measure Support Quality | Inside Intercom

Article

How Support Leaders Measure Support Quality | Inside Intercom

Resolving repetitive queries at scale: How context powers high-quality support | Inside Intercom

Article

Resolving repetitive queries at scale: How context powers high-quality support | Inside Intercom

Why You Need a Customer Support Operations Team | Scale by Intercom

Article

Why You Need a Customer Support Operations Team | Scale by Intercom

Provide Help Before It's Needed With Proactive Support

Article

Provide Help Before It's Needed With Proactive Support

Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom | Inside Intercom

Article

Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom | Inside Intercom

3 Key Takeaways from International Women's Day 2021 | Inside Intercom

Article

3 Key Takeaways from International Women's Day 2021 | Inside Intercom

Success at scale: HubSpot's Jean-Bernard Baptiste on unlocking business growth through great customer experiences | Inside Intercom

Article

Success at scale: HubSpot's Jean-Bernard Baptiste on unlocking business growth through great customer experiences | Inside Intercom

Beyond the FAQ page: How to handle frequently asked questions

Article

Beyond the FAQ page: How to handle frequently asked questions

Customizing the customer experience: How Grover boosted the power of their support with custom apps | Inside Intercom

Article

Customizing the customer experience: How Grover boosted the power of their support with custom apps | Inside Intercom

Intercom's product decision-making framework

Article

Intercom's product decision-making framework

Announcing The Ultimate Guide to Conversational Support

Article

Announcing The Ultimate Guide to Conversational Support

Intentions Matter: Uncover The Why Behind Customer Questions

Article

Intentions Matter: Uncover The Why Behind Customer Questions

The Support Leader's Guide to Efficient, Human Support

Article

The Support Leader's Guide to Efficient, Human Support

Load more

Preview of The Juice

Sign up to see what's popular with other marketing/sales pros like you. Stay in-the-know and stay anonymous. All content has been un-gated for you.

Sign up