Catalyst

Catalyst

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Customer Success Memes That Will Make You (and Your Customer) ROTFL
Article
Customer Success Memes That Will Make You (and Your Customer) ROTFL
Catalyst Catalyst
Net Revenue Retention: How to Calculate & Increase it [2022]
Article
Net Revenue Retention: How to Calculate & Increase it [2022]
Catalyst Catalyst
🧃
‎NPS I Love You: A Customer Success Podcast by Catalyst: E13- Progress Not Perfection (With Head of Customer Advocacy at Asana, Kalina Bryant) on Apple Podcasts
Podcast Episode
‎NPS I Love You: A Customer Success Podcast by Catalyst: E13- Progress Not Perfection (With Head of Customer Advocacy at Asana, Kalina Bryant) on Apple Podcasts
Catalyst Catalyst
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
Catalyst Catalyst
Ideal Customer Profile - How Customer Success Can Redefine your ICP
Article
Ideal Customer Profile - How Customer Success Can Redefine your ICP
Catalyst Catalyst
‎NPS I Love You: A Customer Success Podcast by Catalyst: E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel) on Apple Podcasts
Podcast Episode
‎NPS I Love You: A Customer Success Podcast by Catalyst: E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel) on Apple Podcasts
Catalyst Catalyst
Why We Rebranded NPS I Love You, Despite It Being the Largest CS Podcast in the Industry
Article
Why We Rebranded NPS I Love You, Despite It Being the Largest CS Podcast in the Industry
Catalyst Catalyst
How To Bring the Ansoff Product Growth Matrix Into B2B Customer Success
Article
How To Bring the Ansoff Product Growth Matrix Into B2B Customer Success
Catalyst Catalyst
Why You Need Revenue Enablement (And Not Just Sales Enablement)
Article
Why You Need Revenue Enablement (And Not Just Sales Enablement)
Catalyst Catalyst
Why It's Time to Re-Evaluate Your Go-To-Market Strategy
Unlocked
Webinar
Why It's Time to Re-Evaluate Your Go-To-Market Strategy
Catalyst Catalyst

Latest Content

Taking the Reins on the Revenue Revolution: Introducing Our Next Chapter In Driving Customer-Led Growth With Totango
Article
Taking the Reins on the Revenue Revolution: Introducing Our Next Chapter In Driving Customer-Led Growth With Totango
Catalyst Catalyst
Maximizing Expansion Revenue and Net Revenue Retention Through Customer Success
Article
Maximizing Expansion Revenue and Net Revenue Retention Through Customer Success
Catalyst Catalyst
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Article
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Catalyst Catalyst
QBRs: Asset or Time Sink? We Surveyed CS Leaders to Find Out.
Article
QBRs: Asset or Time Sink? We Surveyed CS Leaders to Find Out.
Catalyst Catalyst
Show Me the Money: How 8 Customer Success Pros Track Their Revenue Impact
Article
Show Me the Money: How 8 Customer Success Pros Track Their Revenue Impact
Catalyst Catalyst
How Catalyst (That's Us) Is Thinking About Customer Expansion After Reading Our Own Report
Article
How Catalyst (That's Us) Is Thinking About Customer Expansion After Reading Our Own Report
Catalyst Catalyst
How Leap Tools Boosted NRR by 30%
Article
How Leap Tools Boosted NRR by 30%
Catalyst Catalyst
From Plateau To Stairs: 
How To Build Recurring Value Moments That Lead To Customer Growth
Article
From Plateau To Stairs: 
How To Build Recurring Value Moments That Lead To Customer Growth
Catalyst Catalyst
Grow faster or die tryin': How to create an expansion strategy that actually works
Article
Grow faster or die tryin': How to create an expansion strategy that actually works
Catalyst Catalyst
Why Salesforce Isn't Enough For Your CSMs
Article
Why Salesforce Isn't Enough For Your CSMs
Catalyst Catalyst

Articles

209
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Article
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Taking the Reins on the Revenue Revolution: Introducing Our Next Chapter In Driving Customer-Led Growth With Totango
Article
Taking the Reins on the Revenue Revolution: Introducing Our Next Chapter In Driving Customer-Led Growth With Totango
Maximizing Expansion Revenue and Net Revenue Retention Through Customer Success
Article
Maximizing Expansion Revenue and Net Revenue Retention Through Customer Success
How Leap Tools Boosted NRR by 30%
Article
How Leap Tools Boosted NRR by 30%
Show Me the Money: How 8 Customer Success Pros Track Their Revenue Impact
Article
Show Me the Money: How 8 Customer Success Pros Track Their Revenue Impact
QBRs: Asset or Time Sink? We Surveyed CS Leaders to Find Out.
Article
QBRs: Asset or Time Sink? We Surveyed CS Leaders to Find Out.
How Catalyst (That's Us) Is Thinking About Customer Expansion After Reading Our Own Report
Article
How Catalyst (That's Us) Is Thinking About Customer Expansion After Reading Our Own Report
Why Salesforce Isn't Enough For Your CSMs
Article
Why Salesforce Isn't Enough For Your CSMs
From Plateau To Stairs: 
How To Build Recurring Value Moments That Lead To Customer Growth
Article
From Plateau To Stairs: 
How To Build Recurring Value Moments That Lead To Customer Growth
Grow faster or die tryin': How to create an expansion strategy that actually works
Article
Grow faster or die tryin': How to create an expansion strategy that actually works
CRO 2.0: The Rise of Customer-Obsessed Chief Revenue Officers
Article
CRO 2.0: The Rise of Customer-Obsessed Chief Revenue Officers
Why CS Leaders Should Be Stealing Strategy, Tactics, and Confidence from Sales
Article
Why CS Leaders Should Be Stealing Strategy, Tactics, and Confidence from Sales
Life After CS Layoffs: How to Survive, Rebuild, and Come Back Stronger
Article
Life After CS Layoffs: How to Survive, Rebuild, and Come Back Stronger
Navigating Renewals: It's Time for Customer Success and Sales to *Actually* Work Together
Article
Navigating Renewals: It's Time for Customer Success and Sales to *Actually* Work Together
How To Bring the Ansoff Product Growth Matrix Into B2B Customer Success
Article
How To Bring the Ansoff Product Growth Matrix Into B2B Customer Success
Your CFO Will Have Misconceptions About CS. Here's How to Counter Them.
Article
Your CFO Will Have Misconceptions About CS. Here's How to Counter Them.
Introducing the Customer-Led Podcast
Article
Introducing the Customer-Led Podcast
Derisk the #1 Churn Reason With Timely Champion Outreach
Article
Derisk the #1 Churn Reason With Timely Champion Outreach
How To Re-Engage Unresponsive Customers by 23% through Change Management
Article
How To Re-Engage Unresponsive Customers by 23% through Change Management
How to Renew 100% of your Contracts on Time While Growing your Expansions
Article
How to Renew 100% of your Contracts on Time While Growing your Expansions
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Case Studies

17
Plays | How to measure a scaled customer success program with 1000+ customers
Case Study
Plays | How to measure a scaled customer success program with 1000+ customers
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
Case Study
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
How Braze Increased CS Platform Engagement by Over 220%
Case Study
How Braze Increased CS Platform Engagement by Over 220%
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
Case Study
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
How Heap Predicts Renewals With 95%+ Accuracy
Case Study
How Heap Predicts Renewals With 95%+ Accuracy
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
Case Study
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
Case Study
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst
Case Study
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
Case Study
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
How Braze Increased CS Platform Engagement by Over 220%
Case Study
How Braze Increased CS Platform Engagement by Over 220%
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
Case Study
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
How Heap Predicts Renewals With 95%+ Accuracy
Case Study
How Heap Predicts Renewals With 95%+ Accuracy
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
Case Study
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
Case Study
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
How Kentik Obtained a 4x Increase in CSM Productivity
Case Study
How Kentik Obtained a 4x Increase in CSM Productivity
From CS to Sales: How Spring Health is Using Catalyst as a Single Source of Truth
Case Study
From CS to Sales: How Spring Health is Using Catalyst as a Single Source of Truth
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst
Case Study
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst

Podcast Episodes

72
‎Humans of SaaS: What's Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: What's Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions) on Apple Podcasts
‎Humans of SaaS: Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools) on Apple Podcasts
‎Humans of SaaS: Startup Docs & The Future of Tech Culture on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Startup Docs & The Future of Tech Culture on Apple Podcasts
‎Humans of SaaS: You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst) on Apple Podcasts
‎Humans of SaaS: Sometimes You Can't Separate Work and Life on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Sometimes You Can't Separate Work and Life on Apple Podcasts
‎Humans of SaaS: LinkedIn Lunatics, the Hiring Crisis and Metamates on Apple Podcasts
Podcast Episode
‎Humans of SaaS: LinkedIn Lunatics, the Hiring Crisis and Metamates on Apple Podcasts
‎Humans of SaaS: Peloton Layoffs, Apple Controversy and Gen Z in the Workforce on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Peloton Layoffs, Apple Controversy and Gen Z in the Workforce on Apple Podcasts
‎Humans of SaaS: Inflation, Wage Increases, Remote Work and Mental Health on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Inflation, Wage Increases, Remote Work and Mental Health on Apple Podcasts
‎Humans of SaaS: Sabbaticals, Hybrid Models and After-Hours Emails on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Sabbaticals, Hybrid Models and After-Hours Emails on Apple Podcasts
‎Humans of SaaS: Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software) on Apple Podcasts
‎Humans of SaaS: Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy) on Apple Podcasts
‎Humans of SaaS: Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar) on Apple Podcasts
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
‎Humans of SaaS: Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist) on Apple Podcasts
‎Humans of SaaS: The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University) on Apple Podcasts
‎Humans of SaaS: Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS) on Apple Podcasts
‎Humans of SaaS: Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr) on Apple Podcasts
‎Humans of SaaS: Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software) on Apple Podcasts
‎Humans of SaaS: Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth) on Apple Podcasts
‎Humans of SaaS: The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software) on Apple Podcasts
Podcast Episode
‎Humans of SaaS: The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software) on Apple Podcasts
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Videos

4

Webinars

2

Catalyst is the most intuitive Customer Success Platform (CSP) on the market, backed by the world's leading investors. Previously, our founder built a highly effective Customer Success organization for one of the fastest-growing cloud companies.

Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not us

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209
articles
17
case studies
72
podcast episodes
4
videos
2
webinars