Bringg needed to enhance the level of a
partner-led relationship with their customers,
so they decided to monitor customer
satisfaction using Net Promoter Score (NPS).
Bringg invested in Catalyst to centralize all
its customer data into one platform and
streamline its Customer Success workflows
to improve visibility into customer health,
potential escalations, and engagement data.
This enabled Bringg to act faster, enhance
customer relationships and improve the
CS team's effectiveness, ultimately leading
to a 25-point increase in NPS.