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15 experts creating the simpler, smarter, better future of social media marketing
Article
15 experts creating the simpler, smarter, better future of social media marketing
Sprinklr Sprinklr
How to create a content plan?
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How to create a content plan?
Sprinklr Sprinklr
How to Build a Social Media Content Strategy
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How to Build a Social Media Content Strategy
Sprinklr Sprinklr
Discover the Pros and Cons of Social Media Marketing
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Discover the Pros and Cons of Social Media Marketing
Sprinklr Sprinklr
Social Media Marketing for Enterprise Businesses
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Social Media Marketing for Enterprise Businesses
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How to Build an Online Customer Community in 2023
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How to Build an Online Customer Community in 2023
Sprinklr Sprinklr
How To Drive Engagements & Conversions Using UGC
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How To Drive Engagements & Conversions Using UGC
Sprinklr Sprinklr
Top Contact Center Metrics to Track in 2023
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Top Contact Center Metrics to Track in 2023
Sprinklr Sprinklr
8 best practices to ace your social media marketing
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8 best practices to ace your social media marketing
Sprinklr Sprinklr
Social Media Marketing: A Comprehensive Guide
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Social Media Marketing: A Comprehensive Guide
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Articles

431
Average customer retention rate by industry
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Average customer retention rate by industry
Social Media Competitor Analysis: 5 Proven Hacks
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Social Media Competitor Analysis: 5 Proven Hacks
Social Media Demographics Every Marketers Must Know in 2023
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Social Media Demographics Every Marketers Must Know in 2023
How to Build a Social Media Content Strategy
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How to Build a Social Media Content Strategy
Tips for Participating in Viral Social Media Challenges
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Tips for Participating in Viral Social Media Challenges
Customer Engagement: A Complete Guide
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Customer Engagement: A Complete Guide
60 Social Media Terms Every Marketer Must Know
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60 Social Media Terms Every Marketer Must Know
How to Build a Successful Brand Community
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How to Build a Successful Brand Community
Facebook group marketing: How to build a community
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Facebook group marketing: How to build a community
A Simple Guide to Social Media Analytics for Marketers
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A Simple Guide to Social Media Analytics for Marketers
How to measure social media engagement effectively
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How to measure social media engagement effectively
How to Use Twitter Spaces to Maximize Engagement
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How to Use Twitter Spaces to Maximize Engagement
Social Media Advocacy [Strategy + Best Practices]
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Social Media Advocacy [Strategy + Best Practices]
A Comprehensive Guide on Social Media Management
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A Comprehensive Guide on Social Media Management
What is Outbound IVR?
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What is Outbound IVR?
What is Call Center Quality Management
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What is Call Center Quality Management
Social Commerce: What It Is and How to Use It
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Social Commerce: What It Is and How to Use It
What is Average Hold Time in Call Centers
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What is Average Hold Time in Call Centers
Voice Analytics: A Detailed Guide
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Voice Analytics: A Detailed Guide
Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
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Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
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Case Studies

102
Technology company uses voice of customer insights to improve CX - and its products
Case Study
Technology company uses voice of customer insights to improve CX - and its products
Clemson University powers academic research with Sprinklr
Case Study
Clemson University powers academic research with Sprinklr
Vodafone Germany brings efficiencies in social ads workflow with Auto Boost
Case Study
Vodafone Germany brings efficiencies in social ads workflow with Auto Boost
Global telecommunications company improves engagement rate while reducing human error
Case Study
Global telecommunications company improves engagement rate while reducing human error
Energy company brings digital first approach to customer experience with AI
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Energy company brings digital first approach to customer experience with AI
Omnichannel contact center – The ultimate handbook
Case Study
Omnichannel contact center – The ultimate handbook
Grab your phone and an oat drink latte: Here's how Oatly wows fans on TikTok
Case Study
Grab your phone and an oat drink latte: Here's how Oatly wows fans on TikTok
How IKEA stays ahead of the game: inside the retail giant's global media and brand health monitoring strategy
Case Study
How IKEA stays ahead of the game: inside the retail giant's global media and brand health monitoring strategy
Finance and insurance brand tackles a 110% surge in messages with the power of AI
Case Study
Finance and insurance brand tackles a 110% surge in messages with the power of AI
Booking.com uses Sprinklr Comment Moderation to manage customer experience at scale on TikTok
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Booking.com uses Sprinklr Comment Moderation to manage customer experience at scale on TikTok
Latin American telecom slashes support costs and boosts sales in WhatsApp
Case Study
Latin American telecom slashes support costs and boosts sales in WhatsApp
Clemson University powers academic research and trains the next generation of social media professionals with Sprinklr
Case Study
Clemson University powers academic research and trains the next generation of social media professionals with Sprinklr
Luxury car company conquers the common name game in social listening
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Luxury car company conquers the common name game in social listening
An American manufacturing company drives engagement with influencers and customers
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An American manufacturing company drives engagement with influencers and customers
A Middle Eastern telecommunications company reduces case resolution time by 93% with Sprinklr Service
Case Study
A Middle Eastern telecommunications company reduces case resolution time by 93% with Sprinklr Service
Cisco empowers its employees to serve as brand advocates
Case Study
Cisco empowers its employees to serve as brand advocates
Telefônica Brasil's Vivo scales customer service on social channels with Sprinklr AI
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Telefônica Brasil's Vivo scales customer service on social channels with Sprinklr AI
Realtime Agency optimizes LinkedIn ad spend, increasing lead volume by 37% while reducing cost per lead by 19%
Case Study
Realtime Agency optimizes LinkedIn ad spend, increasing lead volume by 37% while reducing cost per lead by 19%
Weight care startup quickly scales social support to serve growing number of customers and prospects
Case Study
Weight care startup quickly scales social support to serve growing number of customers and prospects
Multinational electronics corporation increases customer satisfaction by four points with AI
Case Study
Multinational electronics corporation increases customer satisfaction by four points with AI
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eBooks

62
How CMPs Can Move Your Marketing World for Good
Unlocked
eBook
How CMPs Can Move Your Marketing World for Good
Make Compliant Customer-Centricity a Reality for Your Financial Services Business
Unlocked
eBook
Make Compliant Customer-Centricity a Reality for Your Financial Services Business
From Cost Center to Experience Center
Unlocked
eBook
From Cost Center to Experience Center
Future Proof Your Contact Center
Unlocked
eBook
Future Proof Your Contact Center
How to Create Customer-Led Experiences in Tech
Unlocked
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How to Create Customer-Led Experiences in Tech
Customer Care: Build a Strategy for Today's Customers
Unlocked
eBook
Customer Care: Build a Strategy for Today's Customers
Sprinklr Marketing Strategic Handbook
Unlocked
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Sprinklr Marketing Strategic Handbook
Customer-led marketing strategies for tech companies
Unlocked
eBook
Customer-led marketing strategies for tech companies
Learn how to accelerate your social-selling strategy with conversational commerce
Unlocked
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Learn how to accelerate your social-selling strategy with conversational commerce
Customer Experience is broken. Learn how to bridge CX gaps using AI and automation.
Unlocked
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Customer Experience is broken. Learn how to bridge CX gaps using AI and automation.
Technology Social Customer Care Report 2022
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Technology Social Customer Care Report 2022
Modern Care Strategic Handbook
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Modern Care Strategic Handbook
eBook: Embrace a Data Strategy Your Customers Can Trust
Unlocked
eBook
eBook: Embrace a Data Strategy Your Customers Can Trust
Sprinklr + Microsoft: Providing Human Touch at Scale
Unlocked
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Sprinklr + Microsoft: Providing Human Touch at Scale
Unify Your Marketing: Eliminate Silos and Build Brand
Unlocked
eBook
Unify Your Marketing: Eliminate Silos and Build Brand
Strategic Brand Management Handbook
Unlocked
eBook
Strategic Brand Management Handbook
Unlocking More From Your Sales Team: Social Selling for B2B Brands
Unlocked
eBook
Unlocking More From Your Sales Team: Social Selling for B2B Brands
Publish, Engage, Unify: 18 Ways to Fuel Your Social Media Strategy
Unlocked
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Publish, Engage, Unify: 18 Ways to Fuel Your Social Media Strategy
Customer Care Trends: Contact Centers in 2022
Unlocked
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Customer Care Trends: Contact Centers in 2022
AI-Powered Routing eBook
Unlocked
eBook
AI-Powered Routing eBook
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Infographics

2

Reports

21
Forrester Opportunity Snapshot: The top leaders' CX strategy for greater service excellence
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Report
Forrester Opportunity Snapshot: The top leaders' CX strategy for greater service excellence
Sprinklr Unveils Report on The State of Customer Service in the Middle East
Unlocked
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Sprinklr Unveils Report on The State of Customer Service in the Middle East
Unified-CX Benchmarking Report 2023: Tech Leaders
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Unified-CX Benchmarking Report 2023: Tech Leaders
The Customer Experience Planning Guide for 2023
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The Customer Experience Planning Guide for 2023
Social & Conversational Commerce in Southeast Asia 2022
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Social & Conversational Commerce in Southeast Asia 2022
CCW Digital : Outsmarting Adversity Report
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CCW Digital : Outsmarting Adversity Report
Retail Social Customer Care Report 2022
Unlocked
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Retail Social Customer Care Report 2022
Entertainment & Media Social Customer Care Report 2022
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Entertainment & Media Social Customer Care Report 2022
Finserv Social Customer Care Report 2022
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Finserv Social Customer Care Report 2022
Food and Beverage Social Customer Care Report 2022
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Food and Beverage Social Customer Care Report 2022
Social Customer Care Benchmarking Report: 2022 Health & Pharma Leaders
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Social Customer Care Benchmarking Report: 2022 Health & Pharma Leaders
Social Customer Care 2022 Benchmarking Report
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Social Customer Care 2022 Benchmarking Report
A Unified View of Crucial Trends for Business Success
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A Unified View of Crucial Trends for Business Success
Twitter Birdseye Report
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Twitter Birdseye Report
Media & Entertainment Industry Benchmarking Report
Unlocked
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Media & Entertainment Industry Benchmarking Report
Pharmaceutical Industry Benchmarking Report for Digital Unified-CXM
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Pharmaceutical Industry Benchmarking Report for Digital Unified-CXM
Technology Industry Benchmarking Report for Digital Unified-CXM
Unlocked
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Technology Industry Benchmarking Report for Digital Unified-CXM
Retail Industry Benchmarking Report for Digital Unified-CXM
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Retail Industry Benchmarking Report for Digital Unified-CXM
Impact report: Supply chain disruption across industries
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Impact report: Supply chain disruption across industries
Point Solution Chaos APAC
Unlocked
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Point Solution Chaos APAC
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Videos

8

Webinars

122
The Personalization Revolution: Enhancing CX Journeys with Sprinklr & Adobe
Unlocked
Webinar
The Personalization Revolution: Enhancing CX Journeys with Sprinklr & Adobe
Powering Customer-Led Growth for Technology Organizations
Unlocked
Webinar
Powering Customer-Led Growth for Technology Organizations
CX Trends across APAC & the Explosion in Conversational Commerce & AI
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Webinar
CX Trends across APAC & the Explosion in Conversational Commerce & AI
The New Storefront: How Retail Can Embrace Conversational Commerce
Unlocked
Webinar
The New Storefront: How Retail Can Embrace Conversational Commerce
Introduction to Sprinklr Service
Unlocked
Webinar
Introduction to Sprinklr Service
Unified CXM Starts with Unified Care
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Webinar
Unified CXM Starts with Unified Care
Introduction to Sprinklr Insights
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Webinar
Introduction to Sprinklr Insights
Introduction to Sprinklr Service
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Webinar
Introduction to Sprinklr Service
How Denver International Airport Improves Social Engagement through Personalized Customer Service
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Webinar
How Denver International Airport Improves Social Engagement through Personalized Customer Service
Sprinklr Webinar featuring Forrester: Improve B2B Marketing Performance to Deliver a Unified Customer Experience
Unlocked
Webinar
Sprinklr Webinar featuring Forrester: Improve B2B Marketing Performance to Deliver a Unified Customer Experience
Experience a New Paradigm in Customer Service
Unlocked
Webinar
Experience a New Paradigm in Customer Service
Higher Education Student Engagement and Social Media Strategy Success Stories
Unlocked
Webinar
Higher Education Student Engagement and Social Media Strategy Success Stories
Creating a Rapid Action Insights Network
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Webinar
Creating a Rapid Action Insights Network
Find out how to enhance customer experience
Unlocked
Webinar
Find out how to enhance customer experience
Discover smart customer tools that deploy ahead of the problem
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Webinar
Discover smart customer tools that deploy ahead of the problem
Migrate and scale up your existing social campaigns
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Webinar
Migrate and scale up your existing social campaigns
OpenclipartOpenclipart
Unlocked
Webinar
OpenclipartOpenclipart
Experience a New Paradigm in Customer Service
Webinar
Experience a New Paradigm in Customer Service
What Should Your Top CX Priorities Be in 2022?
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Webinar
What Should Your Top CX Priorities Be in 2022?
Responding to customers rapidly with actionable intel
Unlocked
Webinar
Responding to customers rapidly with actionable intel
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Sprinklr (@Sprinklr) is the world’s first Unified Front Office for Modern Channels. We help brands execute marketing, advertising, research, care and engagement initiatives across all modern channels. This includes: 23 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and reduce silos across

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431
articles
102
case studies
62
ebooks
2
infographics
21
reports
8
videos
122
webinars