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The 19 Customer Support Metrics You Should Measure
The 19 Customer Support Metrics You Should Measure
Nov 09, 2023
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Why Now is the Best Time for Scaling International Customer Support
Why Now is the Best Time for Scaling International Customer Support
Jul 21, 2024
Article
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AI in customer service – practical guide to empowering teams and driving revenue
AI in customer service – practical guide to empowering teams and driving revenue
Nov 21, 2024
Article
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5 AI Trends to Watch for in Ecommerce in 2024
5 AI Trends to Watch for in Ecommerce in 2024
Feb 21, 2024
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How to grow your ecommerce margins with AI
How to grow your ecommerce margins with AI
Aug 21, 2024
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Latest Content

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The untapped goldmine - how modern customer service drives revenue
The untapped goldmine - how modern customer service drives revenue
Dec 21, 2024
Article
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One thing you should remember about AI in customer service from 2024
One thing you should remember about AI in customer service from 2024
Dec 21, 2024
Article
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How Booksy transformed customer support with Zowie's AI - automating 70% of tickets and saving $600,000 annually
How Booksy transformed customer support with Zowie's AI - automating 70% of tickets and saving $600,000 annually
Dec 21, 2024
Case Study
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Mind-boggling facts about personalization in ecommerce
Mind-boggling facts about personalization in ecommerce
Nov 21, 2024
Article
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AI in customer service – practical guide to empowering teams and driving revenue
AI in customer service – practical guide to empowering teams and driving revenue
Nov 21, 2024
Article
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Preparing for 2025: your guide to AI customer service tools
Preparing for 2025: your guide to AI customer service tools
Nov 21, 2024
Article
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5 AI revenue-generating strategies you can start implementing today
5 AI revenue-generating strategies you can start implementing today
Nov 21, 2024
Article
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How Decathlon generated +20% support driven revenue by improving customer service efficiency
How Decathlon generated +20% support driven revenue by improving customer service efficiency
Nov 21, 2024
Case Study
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Why are ecommerce leaders embracing AI faster than ever?
Why are ecommerce leaders embracing AI faster than ever?
Oct 21, 2024
Article
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How AI in Customer Support can help brands avoid bad reviews
How AI in Customer Support can help brands avoid bad reviews
Oct 21, 2024
Article

Articles

119
The untapped goldmine - how modern customer service drives revenue
The untapped goldmine - how modern customer service drives revenue
One thing you should remember about AI in customer service from 2024
One thing you should remember about AI in customer service from 2024
Preparing for 2025: your guide to AI customer service tools
Preparing for 2025: your guide to AI customer service tools
Mind-boggling facts about personalization in ecommerce
Mind-boggling facts about personalization in ecommerce
AI in customer service – practical guide to empowering teams and driving revenue
AI in customer service – practical guide to empowering teams and driving revenue
5 AI revenue-generating strategies you can start implementing today
5 AI revenue-generating strategies you can start implementing today
Why are ecommerce leaders embracing AI faster than ever?
Why are ecommerce leaders embracing AI faster than ever?
Meeting customer expectations in a 24/7 world
Meeting customer expectations in a 24/7 world
How AI in Customer Support can help brands avoid bad reviews
How AI in Customer Support can help brands avoid bad reviews
How to define the CS Manager role to increase sales (and not just manage chaos)
How to define the CS Manager role to increase sales (and not just manage chaos)
Why conversation trump deflections in ecommerce
Why conversation trump deflections in ecommerce
What Makes AI Agents So Great For Ecommerce Compared To Traditional Chatbots?
What Makes AI Agents So Great For Ecommerce Compared To Traditional Chatbots?
From data to conversation: AI's impact on ecommerce in 2024
From data to conversation: AI's impact on ecommerce in 2024
How to grow your ecommerce margins with AI
How to grow your ecommerce margins with AI
Don't Hold Your Brand Back – Use AI
Don't Hold Your Brand Back – Use AI
Why Now is the Best Time for Scaling International Customer Support
Why Now is the Best Time for Scaling International Customer Support
Service is selling - the most promising areas to implement AI in ecommerce
Service is selling - the most promising areas to implement AI in ecommerce
Master Conversational SMS Using Zowie's Integration With Klaviyo
Master Conversational SMS Using Zowie's Integration With Klaviyo
5 Game-Changing Ways to Elevate Your Ecommerce Experience
5 Game-Changing Ways to Elevate Your Ecommerce Experience
How to Increase Customer Lifetime Value (CLV) Using Customer Service
How to Increase Customer Lifetime Value (CLV) Using Customer Service
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Case Studies

21
How Booksy transformed customer support with Zowie's AI - automating 70% of tickets and saving $600,000 annually
How Booksy transformed customer support with Zowie's AI - automating 70% of tickets and saving $600,000 annually
How Decathlon generated +20% support driven revenue by improving customer service efficiency
How Decathlon generated +20% support driven revenue by improving customer service efficiency
How Calendars.com Slashed Wait Times by 81% With Zowie
How Calendars.com Slashed Wait Times by 81% With Zowie
How True Classic Switched from Gorgias to Zowie and Uncovered $3 Million in New Revenue
How True Classic Switched from Gorgias to Zowie and Uncovered $3 Million in New Revenue
How Beerwulf Doubled ROI on Their Investment in Zowie's AI-Powered Chatbot
How Beerwulf Doubled ROI on Their Investment in Zowie's AI-Powered Chatbot
How AirHelp Replaced 3 Tools With Zowie and Cut Response Times by up to 50%
How AirHelp Replaced 3 Tools With Zowie and Cut Response Times by up to 50%
Stix Golf Fully Resolves 56% of its Chats with Future-Proof Support from Zowie
Stix Golf Fully Resolves 56% of its Chats with Future-Proof Support from Zowie
Burju Shoes Unlocks Proactive Support and Sales Thanks to Resolving 54% of Chats
Burju Shoes Unlocks Proactive Support and Sales Thanks to Resolving 54% of Chats
MediaMarkt Enjoys Company-Wide Benefits After Achieving a 50% Chat Resolution Rate
MediaMarkt Enjoys Company-Wide Benefits After Achieving a 50% Chat Resolution Rate
Avon Shrinks Response Times to 36 seconds with Chat Automation from Zowie
Avon Shrinks Response Times to 36 seconds with Chat Automation from Zowie
Answear Delivers Support in 8 Different Languages With Zowie
Answear Delivers Support in 8 Different Languages With Zowie
Zowie's AI delivers Missouri Star Quilt Company unrivaled efficiency and sales growth
Zowie's AI delivers Missouri Star Quilt Company unrivaled efficiency and sales growth
Zowie Supports MODIVO's Transition From Phone to Scalable, Cost-Effective Chat Support
Zowie Supports MODIVO's Transition From Phone to Scalable, Cost-Effective Chat Support
EmpireCovers Hits 59% Chat Resolution by Leveraging Zowie
EmpireCovers Hits 59% Chat Resolution by Leveraging Zowie
How Wuffes Cut Canceled Subscriptions by 10% with Zowie
How Wuffes Cut Canceled Subscriptions by 10% with Zowie
How InPost Cut Phone Calls by 25% Overnight With Zowie
How InPost Cut Phone Calls by 25% Overnight With Zowie
Aviva Achieves a 40% Resolution Rate in 2 Weeks
Aviva Achieves a 40% Resolution Rate in 2 Weeks
ALAB Masters COVID Growth with Zowie
ALAB Masters COVID Growth with Zowie
Chat Automation Gives Diagnostyka Service Fit for a Leader
Chat Automation Gives Diagnostyka Service Fit for a Leader
Giesswein Upgrades Zendesk and Shopify with Zowie for Better Support
Giesswein Upgrades Zendesk and Shopify with Zowie for Better Support
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Zowie is the powerful automation-first support system that emphasizes the need for synergy between the customer service team and AI. It automates up to 92% customer service inquires and lets you build automated, personalized customer experiences on channels like website chat, Messenger, WhatsApp, and more within minutes. Book a demo and look at increasing happiness of the agents, customers, and analytic data you need.

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119
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case studies