Artificial Intelligence, Conversational Intelligence, AI Agents, Bot Platforms, Generative AI, Customer Service Automation, AI Chatbots, and Generative AI Infrastructure

Live Chat, Help Desk, Digital Customer Service Platforms, Social Customer Service, Customer Self-Service, Conversational Support, Artificial Intelligence, Conversational Intelligence, Chatbots, AI Agents, Marketing, Collaboration & Productivity, Shared Inbox, and Customer Service Automation

Demand Generation, Lead Generation, Lead Capture, Lead Intelligence, Visitor Identification, Sales Acceleration, Customer Service, Live Chat, Artificial Intelligence, Conversational Intelligence, Chatbots, Digital Advertising Tech, Retargeting, and Marketing

Outbound Call Tracking, Conversational Marketing, Customer Journey Analytics, Media Monitoring, Social Media Marketing, Social Media Analytics, Social Media Listening Tools, Sales Acceleration, Sales Tools, ERP, Accounting & Finance, Credit and Collections, Accounts Receivable, Customer Service, Live Chat, Proactive Notification, Co-Browsing, Call & Contact Center, Call Center Infrastructure (CCI), Contact Center Quality Assurance, Contact Center, Contact Center Workforce, Speech Analytics, Social Customer Service, Artificial Intelligence, Conversational Intelligence, Chatbots, AI Agents, Marketing, Competitive Intelligence, Public Relations (PR), Genesys AppFoundry Marketplace, Collaboration & Productivity, UCaaS Platforms, VoIP, Ecosystem Service Providers, Customer Service Automation, Genesys Consulting Services, and Marketplace Apps

Lead Generation, Lead Capture, No-Code Development Platforms, Customer Service, Live Chat, Development, Application Development, Rapid Application Development (RAD), Artificial Intelligence, Conversational Intelligence, Chatbots, and Marketing

Field Sales, Conversation Intelligence, Sales Coaching, Sales Analytics, Sales Intelligence, Session Replay, Customer Data Platform (CDP), Marketing Analytics, Marketing Automation, Marketing Calendar, SEO Tools, Internal Communications, Webinar, E-Commerce Platforms, Contact Center Knowledge Base, Video, Procurement, Employee Engagement, Corporate Wellness, Data Quality, Office Suites, Project Collaboration, Mobile Backend-as-a-Service (mBaaS), Big Data Integration Platforms, Wide Column Database, Image Recognition, Sales Acceleration, Sales Tools, Sales Platforms, CAD & PLM, GIS, Machine Translation, Incident Response, C/C++ Integrated Development Environments (IDE), Virtual Private Servers (VPS), Process Mining, Content Delivery Network (CDN), Productivity Bots, No-Code Development Platforms, Containerization, Container Monitoring, Container Management, Container Orchestration, Container Registry, ERP, Project, Portfolio & Program Management, Earned Value Management, Work Management, Project Management, Task Management, Project and Portfolio Management, ERP Systems, Professional Services Automation, Process ERP, Mixed Mode ERP, Discrete ERP, Purchasing, Strategic Sourcing, Procure to Pay, Accounts Payable (AP) and Spend Analysis, Distribution ERP, Accounting & Finance, Corporate Performance Management (CPM), Financial Close, Accounting, Financial Analysis, IT Management, Software Asset Management Tools, IT Service Management (ITSM) Tools, Other IT Management, Message Queue (MQ), Mobile Device Management (MDM), Other Product Suites, Enterprise Mobility Management, Cloud Migration Assessment Tools, Virtual IT Labs, Cloud Cost Management, Unified Endpoint Management (UEM), Process Automation, Robotic Process Automation (RPA), Business Process Management, Data Recovery, Disaster Recovery as a Service (DRaaS), Backup, Data Replication, Server Backup, Columnar Databases, Cloud Management Platforms, Enterprise IT Management, Data Governance, IT Infrastructure, Database Software, NoSQL Databases, Document Databases, Graph Databases, Key Value Databases, Database as a Service (DBaaS), Database Management Systems (DBMS), Big Data, Big Data Analytics, Big Data Processing and Distribution, Desktop Database, Structured Data Archiving and Application Retirement, Relational Databases, Data Management Suites, Desktop as a Service (DaaS), Blockchain, Blockchain Platforms, Blockchain as a Service, Smart Contracts, Remote Desktop, Data Center Infrastructure Management (DCIM), Server Monitoring, Data Exchange Platforms, Load Balancing, Infrastructure as a Service (IaaS), Master Data Management (MDM), Operating System, Cloud Computing Platforms, Server Virtualization, Hyperconverged Infrastructure (HCI) Solutions, Web Accelerator, Web Server Accelerator, Application Server, Data Integration Tools, Cloud Data Integration, Cloud Migration, ETL Tools, Stream Analytics, Enterprise Service Bus (ESB), iPaaS, On-Premise Data Integration, Other IT Infrastructure, Cloud File Storage, Data Warehouse, Network Management Tools, Monitoring, Observability Solution Suites, Cloud Infrastructure Monitoring, Network Monitoring, Application Performance Monitoring (APM), Storage Management, Object Storage Solutions, Archive Storage Solutions, Block Storage, Hybrid Cloud Storage Solutions, AIOps Platforms, Virtual Private Cloud (VPC), AR/VR, Augmented Reality, AR Training Simulator, AR Collaboration Tools, Customer Service, Live Chat, Help Desk, Proactive Notification, Experience Management, Digital Customer Service Platforms, Call & Contact Center, Field Service Management, Customer Self-Service, Content Management, Enterprise Content Management (ECM), File Migration, Cloud Content Collaboration, Online Form Builder, Website Builder, Localization, Security, Risk Assessment, IT Risk Management, Cloud Security, Cloud Workload Protection Platforms, Cloud File Security, Cloud Compliance, Cloud Security Monitoring and Analytics, Cloud Security Posture Management (CSPM), Cloud Data Security, Cloud Access Security Broker (CASB), Extended Detection and Response (XDR) Platforms, User Threat Prevention, User and Entity Behavior Analytics (UEBA), Insider Threat Management (ITM), Identity Threat Detection and Response (ITDR), Web Security, DDoS Protection, Identity Management, Customer Identity and Access Management (CIAM), Multi-Factor Authentication (MFA), Privileged Access Management (PAM), Biometric Authentication, Passwordless Authentication, Cloud Directory Services, User Provisioning and Governance Tools, Identity and Access Management (IAM), Single Sign-On (SSO), Decentralized Identity, System Security, Security Information and Event Management (SIEM), IoT Security Solutions, Digital Forensics, Security Orchestration, Automation, and Response (SOAR), Threat Intelligence, Email Security, Intelligent Email Protection, Cloud Email Security, Secure Email Gateway, Email Anti-spam, Endpoint Protection, Endpoint Protection Suites, Endpoint Detection & Response (EDR), Endpoint Protection Platforms, Endpoint Management, Antivirus, Network Security, Business VPN, Firewall Software, Network Access Control (NAC), Network Security Policy Management (NSPM), Zero Trust Networking, Data Security, Secrets Management Tools, Data-Centric Security, Encryption Key Management, Data Loss Prevention (DLP), Vulnerability Management, Attack Surface Management, Patch Management, Risk-Based Vulnerability Management, DevSecOps, Log Analysis, Secure Code Review, Container Security, Vulnerability Scanner, Web Application Firewall (WAF), Software Composition Analysis, Confidentiality, Encryption, Certificate Lifecycle Management (CLM), Development, Repository Management, Product Management, API Development, Game Development, Gaming Tools, Web Frameworks, Other Web Frameworks, API Management, Other Development, Cloud Platform as a Service (PaaS), Editor, Text Editor, Integrated Development Environments (IDE), Java Integrated Development Environments (IDE), .NET Integrated Development Environments (IDE), Application Development, Mobile Development, Mobile Development Platforms, Rapid Application Development (RAD), Low-Code Development Platforms, Application Development Platforms, API Marketplace, Portals, Component Libraries, Software Testing, Video Platform as a Service (VPaaS), DevOps, CI/CD Tools, Continuous Integration, Build Automation, Continuous Delivery, Configuration Management, Cloud Infrastructure Automation, Source Code Management, Version Control Software, Version Control Hosting, Peer Code Review, Batch Management, Application Release Orchestration, DevOps Platforms, Supply Chain & Logistics, Inventory Management, Warehouse Management, Artificial Intelligence, Deep Learning, Artificial Neural Network, Voice Recognition, MLOps Platforms, Data Science and Machine Learning Platforms, Conversational Intelligence, AI Agents, Bot Platforms, Natural Language Processing (NLP), Natural Language Understanding (NLU), Text to Speech, Natural Language Generation (NLG), Machine Learning, Digital Advertising Tech, Retail Media Advertising Platforms, Social Media Advertising, Paid Search Advertising, HR, Workforce Management, Talent Management, Training eLearning, Learning Experience Platforms (LXP), Analytics Tools & Software, Other Analytics, Enterprise Search Software, Analytics Platforms, Time Series Intelligence, Statistical Analysis, Text Analysis, Business Intelligence, Location Intelligence, Embedded Business Intelligence, Marketing, Conversion Rate Optimization Tools, Heatmap Tools, Data Privacy, Data Privacy Management, Other Privacy, Sensitive Data Discovery, Identity Verification, Data Subject Access Request (DSAR), Office Management Software, Org Chart, Presentation, Survey, Email, Email Management, Email Client, Calendar, Online Appointment Scheduling, ADP Marketplace Apps, ServiceNow Store Apps, Spreadsheets, Browser, Document Creation, Governance, Risk & Compliance, GRC Tools, Audit Management, Vertical Industry, Nonprofit, Nonprofit CRM, Volunteer Management, Donor Management, Life Sciences, Other Life Sciences, Sustainability Management, Automotive, Connected Car, Oil and Gas, Oil and Gas Simulation and Modeling, Legal, eDiscovery, Health Care, Other Health Care, Education, Online Course Providers, Design, 3D Design, 3D Rendering, Video Hosting, Video Editing, OTT Platforms, Other Video, Graphic Design, Desktop Publishing, Software Design, Wireframing, Diagramming, Photography, Photo Management, Collaboration & Productivity, Mind Mapping, Note-Taking Software, Team Collaboration, Visual Collaboration Platforms, Screen Sharing, Collaborative Whiteboard, Employee Intranet, Google Workspace Academic, Video Conferencing, Objectives and Key Results (OKR), Room Systems, Business Instant Messaging, Professional Services, Managed IT Services, Managed Services, Managed IoT Services, Development Services, Web Developers, .NET Developers, IoT Management, IoT Device Management Platforms, Connected Worker Platform, IoT Platforms, IoT Operating Systems, IoT Edge Platforms, Commerce, E-Commerce, E-commerce Fraud Protection, Security and Privacy Services, Vulnerability Assessment Services, Incident Response Services, Other Security Services, Threat Intelligence Services, Hosting, Managed Hosting, Managed DNS Providers, Enterprise Content Delivery Network (eCDN), Web Hosting, Microsoft Consulting Services, Web Data Providers, Database DevOps Software, Java Development Kit (JDK) Distributions, API Platforms, Synthetic Media, Cloud Detection and Response (CDR), Cloud-Native Application Protection Platform (CNAPP), Data as a Service (DaaS), Generative AI, AI Code Generation, AI Image Generators, Large Language Models (LLMs), Intelligent Document Processing (IDP), Cloud Infrastructure Entitlement Management (CIEM), Generative AI Infrastructure, Enterprise Social Networking (ESN), Runbook Automation, Marketplace Apps, Digital Communications Governance, Carbon Accounting, Employee Experience, Microsoft Ecosystem Services, Zero Trust, Zero Trust Architecture, Business Automation Platforms (BAPs), Zero Trust Platforms, Large Language Model Operationalization (LLMOps), AI Agent Builders, and Edge AI Platforms

Conversational Intelligence, Bot Platforms, and Collaboration & Productivity

Content Marketing, Content Creation, Content Experience Platforms, Demand Generation, Lead Generation, Lead Capture, Mobile Marketing, Personalization, Pop-Up Builder, No-Code Development Platforms, IT Management, Customer Service, Enterprise Feedback Management, Content Management, Online Form Builder, Development, Application Development, Rapid Application Development (RAD), Artificial Intelligence, Conversational Intelligence, Chatbots, Marketing, Account-Based Execution, Commerce, E-Commerce, and E-Commerce Personalization