What happens when customers meet chatbots? Discussing our latest research on AI in customer service

Conversational Marketing / Intercom / Podcast Episodes

What happens when customers meet chatbots? Discussing our latest research on AI in customer service

Associated with

Liam Geraghty

Cormac O’Dwyer

Posted Jul 20, 2023 • 17 min read

What happens when customers meet chatbots? Discussing our latest research on AI in customer service

Intercom Senior Product Researchers, Cormac O'Dwyer and Sophie Woods, discuss how AI is changing people's feelings toward chatbots.

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