Intercom

Intercom

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Why A Product Marketing Strategy Is Always Necessary [2021]
Article
Why A Product Marketing Strategy Is Always Necessary [2021]
Intercom Intercom
Lead Nurturing: How To Build A Lead Nurturing Campaign
Article
Lead Nurturing: How To Build A Lead Nurturing Campaign
Intercom Intercom
Launch to sell - leverage sales enablement to maximize product launches
Article
Launch to sell - leverage sales enablement to maximize product launches
Intercom Intercom
Design how you design | Inside Intercom
Article
Design how you design | Inside Intercom
Intercom Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Case Study
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Intercom Intercom
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Case Study
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Intercom Intercom
Building "Minicom": How Our Engineering Interviews Illustrate Values
Article
Building "Minicom": How Our Engineering Interviews Illustrate Values
Intercom Intercom
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
Case Study
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
Intercom Intercom
SaaS Sales Tips: 5 Insights from Great SaaS Sales Reps [2021]
Article
SaaS Sales Tips: 5 Insights from Great SaaS Sales Reps [2021]
Intercom Intercom
Bob Moesta on Jobs-to-be-Done | Inside Intercom
Podcast Episode
Bob Moesta on Jobs-to-be-Done | Inside Intercom
Intercom Intercom

Latest Content

There's no going back – the new era of AI-first Customer Service has arrived
Article
There's no going back – the new era of AI-first Customer Service has arrived
Intercom Intercom
Introducing Fin AI Copilot: Increase agent efficiency by 31%
Article
Introducing Fin AI Copilot: Increase agent efficiency by 31%
Intercom Intercom
Farewell to the customer service Frankenstack
Article
Farewell to the customer service Frankenstack
Intercom Intercom
Your first 30-60-90 days using AI for customer service
Article
Your first 30-60-90 days using AI for customer service
Intercom Intercom
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Article
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Intercom Intercom
How Copper generated 19 new opportunities in one month with Intercom
Case Study
How Copper generated 19 new opportunities in one month with Intercom
Intercom Intercom
Qualify leads automatically
Video
Qualify leads automatically
Intercom Intercom
Intercom on Product: Riding the AI wave in 2024
Article
Intercom on Product: Riding the AI wave in 2024
Intercom Intercom
Fin, the breakthrough AI bot for customer service, keeps getting better
Article
Fin, the breakthrough AI bot for customer service, keeps getting better
Intercom Intercom
Understanding AI: How we taught computers natural language
Article
Understanding AI: How we taught computers natural language
Intercom Intercom

Articles

909
There's no going back – the new era of AI-first Customer Service has arrived
Article
There's no going back – the new era of AI-first Customer Service has arrived
Introducing Fin AI Copilot: Increase agent efficiency by 31%
Article
Introducing Fin AI Copilot: Increase agent efficiency by 31%
Farewell to the customer service Frankenstack
Article
Farewell to the customer service Frankenstack
Your first 30-60-90 days using AI for customer service
Article
Your first 30-60-90 days using AI for customer service
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Article
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Intercom on Product: Riding the AI wave in 2024
Article
Intercom on Product: Riding the AI wave in 2024
Fin, the breakthrough AI bot for customer service, keeps getting better
Article
Fin, the breakthrough AI bot for customer service, keeps getting better
Understanding AI: How we taught computers natural language
Article
Understanding AI: How we taught computers natural language
All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
Article
All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
Why brand consistency is key to an excellent help center experience
Article
Why brand consistency is key to an excellent help center experience
A whole new world: The exciting new roles AI is creating in customer support
Article
A whole new world: The exciting new roles AI is creating in customer support
The 4 big myths about AI in customer service
Article
The 4 big myths about AI in customer service
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
Article
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
The AI bot buyer's guide: How to find the right AI chatbot for your support needs
Article
The AI bot buyer's guide: How to find the right AI chatbot for your support needs
To AI or not to AI? The support leader's dilemma
Article
To AI or not to AI? The support leader's dilemma
Why Intercom is supporting the Embroider Initiative to update Ember
Article
Why Intercom is supporting the Embroider Initiative to update Ember
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
Article
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
What will the future of customer service look like? We asked 400 CS professionals to find out
Article
What will the future of customer service look like? We asked 400 CS professionals to find out
Adding AI to your support team can be daunting. Our advice? You've got this
Article
Adding AI to your support team can be daunting. Our advice? You've got this
AI trends that are giving support leaders a competitive advantage
Article
AI trends that are giving support leaders a competitive advantage
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Case Studies

55
How Copper generated 19 new opportunities in one month with Intercom
Case Study
How Copper generated 19 new opportunities in one month with Intercom
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Case Study
Wolt manages a million conversations weekly and keeps response time under 60 seconds with Intercom
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
Case Study
Hospitable uses Intercom's AI-powered chatbot Fin to delight customers with lightning-fast support
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
Case Study
A conversation with trumpet: Leveraging omnichannel messaging to proactively support customers and drive product adoption
A conversation with Aglet: Boosting support efficiency with bots and automation
Case Study
A conversation with Aglet: Boosting support efficiency with bots and automation
Webex Events provides five-star support and creates stellar customer experiences with Intercom
Case Study
Webex Events provides five-star support and creates stellar customer experiences with Intercom
A conversation with Fathom: Providing award-winning customer service
Case Study
A conversation with Fathom: Providing award-winning customer service
Inter efficiently manages 60k daily conversations and keeps FRT under a minute with Intercom
Case Study
Inter efficiently manages 60k daily conversations and keeps FRT under a minute with Intercom
Ideris uses Intercom to create stellar experiences throughout the customer journey
Case Study
Ideris uses Intercom to create stellar experiences throughout the customer journey
Zip saved $500k in under 7 months and creates delightful experiences with Intercom
Case Study
Zip saved $500k in under 7 months and creates delightful experiences with Intercom
Simply reduced response times by 99% and creates joyful support experiences for millions of learners
Case Study
Simply reduced response times by 99% and creates joyful support experiences for millions of learners
Motosumo achieves 93% CSAT and doubled its trial-to-paid conversion rate with Intercom
Case Study
Motosumo achieves 93% CSAT and doubled its trial-to-paid conversion rate with Intercom
Miss Group manages over a million conversations and keeps first-response time under 5 minutes
Case Study
Miss Group manages over a million conversations and keeps first-response time under 5 minutes
Leadcamp creates frictionless communication experiences and achieves 97% CSAT with Intercom
Case Study
Leadcamp creates frictionless communication experiences and achieves 97% CSAT with Intercom
Appliances Online unified its digital and in-store experiences and generated $1M in ARR with Intercom
Case Study
Appliances Online unified its digital and in-store experiences and generated $1M in ARR with Intercom
Rebag unified its online and in-store shopping experiences to delight customers with Intercom
Case Study
Rebag unified its online and in-store shopping experiences to delight customers with Intercom
Amplitude powers data-driven, personalized experiences at scale and saved $1 million with Intercom
Case Study
Amplitude powers data-driven, personalized experiences at scale and saved $1 million with Intercom
Perimeter 81 generates 218% more leads with Intercom
Case Study
Perimeter 81 generates 218% more leads with Intercom
WebinarGeek reduced median first-response time to under 3 minutes
Case Study
WebinarGeek reduced median first-response time to under 3 minutes
Coda achieves over 95% CSAT and creates personalized experiences at scale with Intercom
Case Study
Coda achieves over 95% CSAT and creates personalized experiences at scale with Intercom
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eBooks

77
INTERCOM O N CUSTOMER ENG AGEMENT
eBook
INTERCOM O N CUSTOMER ENG AGEMENT
Demo Series
eBook
Demo Series
Is Intercom for you? - Support Edition
eBook
Is Intercom for you? - Support Edition
Deepening your customer relationships by enabling customers to become your investors
eBook
Deepening your customer relationships by enabling customers to become your investors
How to Build an Expert Onboarding Strategy
eBook
How to Build an Expert Onboarding Strategy
What is Intercom? | Intercom Demos
eBook
What is Intercom? | Intercom Demos
Introduction to Custom Bots | Intercom Demos
eBook
Introduction to Custom Bots | Intercom Demos
12 Best Live Chat Examples for 2021 | Inside Intercom
eBook
12 Best Live Chat Examples for 2021 | Inside Intercom
How to tell your company story | Inside Intercom
eBook
How to tell your company story | Inside Intercom
How to Scale Customer Support Without Damaging the Customer Experience
eBook
How to Scale Customer Support Without Damaging the Customer Experience
Product Judgment: How to repeatedly create product success
eBook
Product Judgment: How to repeatedly create product success
How to manage your support communications during a crisis | Inside Intercom
eBook
How to manage your support communications during a crisis | Inside Intercom
Not just support on steroids: How to build a Customer Success team
eBook
Not just support on steroids: How to build a Customer Success team
Keeping cool when things heat up: how to support angry customers
eBook
Keeping cool when things heat up: how to support angry customers
Demystifying account-based marketing: How to make it actually work for your business
eBook
Demystifying account-based marketing: How to make it actually work for your business
Multilingual Customer Support: How to Scale Customer Experiences
eBook
Multilingual Customer Support: How to Scale Customer Experiences
Onboarding customers for long-term success [Complete Guide]
eBook
Onboarding customers for long-term success [Complete Guide]
How to scale a global sales operations team
eBook
How to scale a global sales operations team
How to have impact as a product designer | Inside Intercom
eBook
How to have impact as a product designer | Inside Intercom
6 Keys to Getting High-Quality & Useful Customer Feedback
eBook
6 Keys to Getting High-Quality & Useful Customer Feedback
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Infographics

1

Podcast Episodes

352
How AI is creating support roles, not taking them
Podcast Episode
How AI is creating support roles, not taking them
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Podcast Episode
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Podcast Episode
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Podcast Episode
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Becoming Fin: The story behind the name of our AI chatbot
Podcast Episode
Becoming Fin: The story behind the name of our AI chatbot
Adapting to the AI revolution in CS: Discussing our 2023 AI report
Podcast Episode
Adapting to the AI revolution in CS: Discussing our 2023 AI report
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Podcast Episode
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Intercom on Product: The AI revolution and the future of customer service
Podcast Episode
Intercom on Product: The AI revolution and the future of customer service
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
Podcast Episode
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
How to take your customer service from unforgivable to unforgettable, with Micah Solomon
Podcast Episode
How to take your customer service from unforgivable to unforgettable, with Micah Solomon
The great differentiator: How fintech companies are prioritizing great customer service
Podcast Episode
The great differentiator: How fintech companies are prioritizing great customer service
Customer support just got smarter: A closer look into our new ChatGPT-powered bot
Podcast Episode
Customer support just got smarter: A closer look into our new ChatGPT-powered bot
Conversation starter: A chat about our groundbreaking new AI chatbot
Podcast Episode
Conversation starter: A chat about our groundbreaking new AI chatbot
CX expert Jon Picoult on shaping memories, not just experiences
Podcast Episode
CX expert Jon Picoult on shaping memories, not just experiences
The GPT effect: A new era of customer service
Podcast Episode
The GPT effect: A new era of customer service
Intercom on Product: Our manifesto for next-generation customer service
Podcast Episode
Intercom on Product: Our manifesto for next-generation customer service
AI in the designer's toolbox: Shaping the future with ChatGPT
Podcast Episode
AI in the designer's toolbox: Shaping the future with ChatGPT
Retail expert Joel Bines on the rise of the "me-centric" economy
Podcast Episode
Retail expert Joel Bines on the rise of the "me-centric" economy
‎Inside Intercom: Ann Handley, Chief Content Marketing Officer at MarketingProfs
Podcast Episode
‎Inside Intercom: Ann Handley, Chief Content Marketing Officer at MarketingProfs
Our grand experiment with GPT and generative AI
Podcast Episode
Our grand experiment with GPT and generative AI
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Reports

2

Videos

82
Qualify leads automatically
Video
Qualify leads automatically
The emergence of superintelligent AI
Video
The emergence of superintelligent AI
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
Video
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Video
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Video
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Welcome to Intercom
Video
Welcome to Intercom
GPT is here to stay. Where will it take us?
Video
GPT is here to stay. Where will it take us?
Intercom on Product: How ChatGPT changed everything
Video
Intercom on Product: How ChatGPT changed everything
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
Video
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
How Intercom can help with your COVID-19 response | Intercom Demo
Video
How Intercom can help with your COVID-19 response | Intercom Demo
Mobile Carousels | Intercom Demos
Video
Mobile Carousels | Intercom Demos
Introduction to the Messenger | Intercom Demos
Video
Introduction to the Messenger | Intercom Demos
Customize your Messenger | Intercom Demos
Video
Customize your Messenger | Intercom Demos
Track user data | Intercom Demos
Video
Track user data | Intercom Demos
Introduction to Onboarding | Intercom Demos
Video
Introduction to Onboarding | Intercom Demos
Forward your emails and social messages | Intercom Demos
Video
Forward your emails and social messages | Intercom Demos
Introduction to Operator | Intercom Demos
Video
Introduction to Operator | Intercom Demos
Create ongoing messages | Intercom Demos
Video
Create ongoing messages | Intercom Demos
Growing up without growing old: How to keep the startup spirit as you scale
Video
Growing up without growing old: How to keep the startup spirit as you scale
Lessons from the boardroom: Karen Peacock on leadership | Inside Intercom
Video
Lessons from the boardroom: Karen Peacock on leadership | Inside Intercom
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Webinars

9
Improving support quality while embracing AI: Strategies from Intercom and Klaus
Webinar
Improving support quality while embracing AI: Strategies from Intercom and Klaus
From science fiction to tech reality: Exploring the impact of AI
Webinar
From science fiction to tech reality: Exploring the impact of AI
Building AI that works: How to navigate the AI frontier as a product leader
Webinar
Building AI that works: How to navigate the AI frontier as a product leader
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
Webinar
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Webinar
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
Webinar
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
Webinar
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
Catch up with New at Intercom, our fall product launch event
Webinar
Catch up with New at Intercom, our fall product launch event
Is Intercom For You? Chatbot Edition
Webinar
Is Intercom For You? Chatbot Edition

Intercom is a Conversational Relationship Platform (CRP).

With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

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909
articles
55
case studies
77
ebooks
1
infographic
352
podcast episodes
2
reports
82
videos
9
webinars