Conversica is the leader of Business Intelligent Virtual Assistants. Through the use of AI, Conversica helps companies extend their workforce capabilities to attract, grow, and retain customers. Conversica's success also created some significant challenges. Brian Kaminiski, Chief Customer Officer at Conversica, sat with Gainsight's Christine Friscic, Senior Product Marketing Manager, and Lauren Olerich, Senior Director, Install Base Marketing, to share his wise insights into Conversica's struggles, strategies, and renewal wins.