Payscale, a leading compensation technology provider, started using Responsive in 2018. Then they acquired a few companies. And added new products, personnel and processes. All of it went into Responsive without any tagging or moderation. Before long, there was so much chaos in the Content Library that usage of the Responsive Platform started dropping off. Requests for proposal (RFPs) and security questionnaire responses were slow, disorganized and unreliable.
Payscale brought in Nick Demarco, Sr. RFP Content Writer at Payscale, to right the ship. He was tasked with cleaning up the response content library, building an efficient response process and optimizing how Payscale uses the Responsive Platform.