In the days of COVID-19, any sense of normalcy has been thrown out the window. Businesses are closing their doors (unsure they'll ever reopen), millions are unemployed, and the unknown hangs heavy. It's hard to predict what "business as usual" will look like a month from now but that doesn't mean you stand in place. Now is the time for social media management agencies to prioritize account management. More importantly, it's time to be a good human. Your client relations will be remembered long after the pandemic lifts. It's not a question of if you should proactively reach out, it's