What's New: Import & Export Macros, Improved Skills Routing & Matomo
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What's New: Import & Export Macros, Improved Skills Routing & Matomo

Our last release saw a brand new method of routing your chats via Skill Sets. We wanted to spruce things up a bit and give you a smart, clear view for your Skills. Now you'll see each Skill and individual Skill Set more clearly. If your Widget has Skill-based routing enabled, you'll see this in your Widget Overview, along with a small info bubble that will display your skill sets when you hover over it with your mouse pointer.

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