Canned responses are fine-until they're not.

We've all been there. There's nothing more frustrating than asking a chatbot a nuanced question and receiving a paragraph-long response that doesn't actually provide the answer you need. It's what gives them a bad rap and makes customers hesitant to try them.

Most businesses delving into conversational AI know that the ideal outcome is an agent that feels dynamic and attuned to the users' needs. In other words, an agent that's capable of connection. You ask a question, and it asks a clarifying question before offering an answer. It feels like an actual conversation, rather than a keyword guessing game.

This guide will walk you through the complete three-stage process you'll need to build a conversational flow that never returns a rage-inducing canned response again. Take it step by step; each stage requires many hands, but the outcome is worth it.