Associated with
Mark Roberge
Posted Jul 7, 2020
•
8 min read
Managing Churn in SaaS Business With A Focus On Customer Success | Customer Success and Product Experience Software | Gainsight
Churn (the amount of revenue lost from a company's existing customer base each year) is a metric that rises to the top of most SaaS leaders' minds; it is one of the most commonly tracked metrics in SaaS businesses.
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