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The importance of empowerment in customer success with Aaron Thompson from SuccessHACKER
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In this episode of CCO Secrets, we had the honor of talking to Aaron Thompson.
If there's a name that's synonymous with "customer success," it's likely his. Aaron is the founder and CEO of Portland Customer Success and the CRO of SuccessHACKER. Both organizations support the customer success (CS) world in various ways.
We talked to him about his journey to and start in CS, failures along the way, and his advice for others in the industry.
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