Chat Logic: What Operator Receives the Next Chat?
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Pascal van Opzeeland Pascal van Opzeeland
4 min read
Chat Logic: What Operator Receives the Next Chat?

A recurring question among our users: "If we are online in the Chat Panel with multiple operators, what determines which operator receives the next chat?"

This is governed by the internal logic of our chat system, which reflects how we think live chat should be done. Here are the rules that decide who will be the next lucky operator:

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