Associated with
Dr. Maxie Schmidt
Samantha Karpinski
Posted Nov 7, 2022
•
10 min read
Improving CX By 1 Point Can Drive More Than 1 Billion Dollars In Revenue (2022)
Our New Report, How Customer Experience Drives Business Growth, 2022, Puts A $-Value On Improving CX By 1 Point. Many customer experience (CX) leaders find it hard to make the case for investing in CX. That's why Forrester built industry-specific models that demonstrate how CX improvements drive business growth through increased customer loyalty. Read our [...]
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