There is nothing better than "geeking out" with fellow CS Ops people. Much like Customer Success five years ago, we're still figuring out how to define excellence. I'm fascinated by the tactics, the priorities, and the structures, and I know how valuable those insights are to other folks also building CS Ops teams. I spoke with Melissa Allen, Senior Manager of Customer Success Operations at Okta, to learn what brought her to this career and what makes her successful.