Below are four actionable takeaways from todays podcast

1.Shadowing to remind yourself and your reps of the basics to spot opportunity areas
2.Setting a goal without a "how" is not a real goal, you have to understand how a rep is going to reach the goal while setting them
3.Always level with reps before you shadow a call to clarify the role they want you to play on the call & tell them what you hope
4.Use "Mr.Potato Head" personalization to ramp reps from generic persona based personalizaiton, to trigger based personalization, to full email personalization