Hoist Finance helps six million customers across 11 countries in Europe stay committed to paying off their debts. Whenever customers are in contact with Hoist, they can rely on being treated in a consistent, responsible, and ethical way. The company successfully launched conversation analytics from CallMiner into its UK operations in April 2020 after purchasing the technology through Alvaria (formerly Aspect Software). Even before that date, the Hoist Finance analytics team gained executive buy-in for a comprehensive engagement analytics programme that would transform their business and drive significant operational improvements.