Callminer

Callminer

Followed by members
Website LinkedIn Twitter

Most engaged

Omnichannel Data & Analytics: Making Omnichannel Work
Article
Omnichannel Data & Analytics: Making Omnichannel Work
Callminer Callminer

Articles

511
What is product innovation? Strategies & best practices
Article
What is product innovation? Strategies & best practices
CallMiner Product Innovation Series: May 2023
Article
CallMiner Product Innovation Series: May 2023
25 examples of NLP & machine learning in everyday life
Article
25 examples of NLP & machine learning in everyday life
Does your call recorder prime or prevent analytics?
Article
Does your call recorder prime or prevent analytics?
What is conversation intelligence?
Article
What is conversation intelligence?
Product Innovation Series: April 2023
Article
Product Innovation Series: April 2023
What is customer loyalty?
Article
What is customer loyalty?
How to use the customer retention rate formula
Article
How to use the customer retention rate formula
Everything you need to know about brand experience
Article
Everything you need to know about brand experience
Transitioning to automated QA in a conversation intelligence program
Article
Transitioning to automated QA in a conversation intelligence program
Buyer's guide: How to choose the best NLP software
Article
Buyer's guide: How to choose the best NLP software
CallMiner Product Innovation Series: March 2023
Article
CallMiner Product Innovation Series: March 2023
Four need-to-know CX trends for financial services firms in 2023
Article
Four need-to-know CX trends for financial services firms in 2023
CallMiner Product Innovation Series: February 2023
Article
CallMiner Product Innovation Series: February 2023
How technology can enhance customer communication and engagement
Article
How technology can enhance customer communication and engagement
Five best practices for effective employee coaching
Article
Five best practices for effective employee coaching
Strategies to boost patient satisfaction, improve patient experience
Article
Strategies to boost patient satisfaction, improve patient experience
How to measure and prevent customer churn
Article
How to measure and prevent customer churn
What is omnichannel customer experience analytics?
Article
What is omnichannel customer experience analytics?
25 use cases & examples of real-time analytics
Article
25 use cases & examples of real-time analytics
Explore all Arrow right

Case Studies

26
Sitel Group and CallMiner Partner with a Large U.S. Telecom Provider to Improve CX Outcomes
Case Study
Sitel Group and CallMiner Partner with a Large U.S. Telecom Provider to Improve CX Outcomes
Qualfon Achieves Significant Sales and Process Improvements with
Case Study
Qualfon Achieves Significant Sales and Process Improvements with
Slimware Reduced Churn and Improved Customer Satisfaction by 300% with CallMiner
Case Study
Slimware Reduced Churn and Improved Customer Satisfaction by 300% with CallMiner
Gant Travel Partners with CallMiner to Deliver 'Last Best Experience' for Customers
Case Study
Gant Travel Partners with CallMiner to Deliver 'Last Best Experience' for Customers
State Collections Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction Analytics Scorecards
Case Study
State Collections Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction Analytics Scorecards
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
Case Study
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
The Unlimited Teams Up with CallMiner to Mitigate Risk, Protect Brand Integrity and Always Speak the Truth
Case Study
The Unlimited Teams Up with CallMiner to Mitigate Risk, Protect Brand Integrity and Always Speak the Truth
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Case Study
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Hollis Cobb Boosts Patient Satisfaction and Complaince Outcomes with CallMiner
Case Study
Hollis Cobb Boosts Patient Satisfaction and Complaince Outcomes with CallMiner
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
Case Study
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
Crawl, Walk, Run: How Radial Uses CallMiner for Cross-Departmental Business Improvements
Case Study
Crawl, Walk, Run: How Radial Uses CallMiner for Cross-Departmental Business Improvements
Hoist Finance Partners with CallMiner to Transform Business Operations
Case Study
Hoist Finance Partners with CallMiner to Transform Business Operations
DoublePositive Teams Up with CallMiner to Improve Agent Performance, Consumer Insights, and Enterprise-Wide ROI
Case Study
DoublePositive Teams Up with CallMiner to Improve Agent Performance, Consumer Insights, and Enterprise-Wide ROI
Sitel Group uses CallMiner for scalability, ease of use and speed to market
Case Study
Sitel Group uses CallMiner for scalability, ease of use and speed to market
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Case Study
Kelsey-Seybold Clinic Uses CallMiner to Improve Patient Experience with Reporting Automation
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
Case Study
Davies Consulting and CallMiner Partner to Automate Quality Assurance for VitalityHealth
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
Case Study
RDI Corporation Attracts New Customers and Delivers Business Boosting Insights with CallMiner
MTM Success Story
Case Study
MTM Success Story
USCB America Success Story
Case Study
USCB America Success Story
DoublePositive Success Story
Case Study
DoublePositive Success Story
Explore all Arrow right

eBooks

78
Five Critical Trends That Omnichannel Retailers Must Understand
eBook
Five Critical Trends That Omnichannel Retailers Must Understand
How to Coach Using AI-Powered Insights Across Your Multi-Generational
eBook
How to Coach Using AI-Powered Insights Across Your Multi-Generational
Your Real-Time CX Enhancement Plan
eBook
Your Real-Time CX Enhancement Plan
Gartner: 3 Steps to Craft and Impactful Customer Experience Strategy
eBook
Gartner: 3 Steps to Craft and Impactful Customer Experience Strategy
Experience Management: Creating Big Picture End-to-End Experiences
eBook
Experience Management: Creating Big Picture End-to-End Experiences
Frost & Sullivan Buyers Guide Excerpt: Contact Center Buyers Guide, North America, 2021
eBook
Frost & Sullivan Buyers Guide Excerpt: Contact Center Buyers Guide, North America, 2021
10 Ways Speech Analytics Empowers the Entire Enterprise
eBook
10 Ways Speech Analytics Empowers the Entire Enterprise
The Role of Conversation Analytics in Creating the Next Gen CIO
eBook
The Role of Conversation Analytics in Creating the Next Gen CIO
Using Gamification to Improve Contact Center Performance
eBook
Using Gamification to Improve Contact Center Performance
The Future of the Contact Center: A Forecast
eBook
The Future of the Contact Center: A Forecast
Call Recording Encyclopedia
eBook
Call Recording Encyclopedia
US Leveraging Speech Analytics as a Data Source for Business Analytics
eBook
US Leveraging Speech Analytics as a Data Source for Business Analytics
The US Inner Circle Guide to First-Contact Resolution
eBook
The US Inner Circle Guide to First-Contact Resolution
ContactBabel US Contact Center Vertical Market Report: Communications
eBook
ContactBabel US Contact Center Vertical Market Report: Communications
The Hidden Power of 14 Key Customer Contact Drivers
eBook
The Hidden Power of 14 Key Customer Contact Drivers
The Inner Circle Guide to Agent Engagement & Empowerment
eBook
The Inner Circle Guide to Agent Engagement & Empowerment
ContactBabel US Contact Center Vertical Market Report: Healthcare
eBook
ContactBabel US Contact Center Vertical Market Report: Healthcare
Continuum Maturity Model
eBook
Continuum Maturity Model
The Power of Real-time Conversation Analytics and Agent Guidance
eBook
The Power of Real-time Conversation Analytics and Agent Guidance
Inner Circle Guide to Omnichannel
eBook
Inner Circle Guide to Omnichannel
Explore all Arrow right

Infographics

3

Podcast Episodes

3

Reports

12
CallMiner CX Landscape Report 2022: Landmark Findings on Data,
Report
CallMiner CX Landscape Report 2022: Landmark Findings on Data,
Call Recording Laws Around the World
Report
Call Recording Laws Around the World
The US Customer Experience Decision-Makers Guide 2022-23
Report
The US Customer Experience Decision-Makers Guide 2022-23
Bridging the Empathy Gap
Report
Bridging the Empathy Gap
SPARK Matrix™: Speech Analytics, 2022
Report
SPARK Matrix™: Speech Analytics, 2022
Forrester Now Tech: Conversational Intelligence
Report
Forrester Now Tech: Conversational Intelligence
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions
Report
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions
Contact Centers 2021 Report
Report
Contact Centers 2021 Report
Forrester: The People-Oriented Text Analytics Platforms Landscape, Q1 2022
Report
Forrester: The People-Oriented Text Analytics Platforms Landscape, Q1 2022
ContactBabel US Contact Center Vertical Market Report: Retail
Report
ContactBabel US Contact Center Vertical Market Report: Retail
Contact Center Practices and Guidelines for Managing Through COVID-19
Report
Contact Center Practices and Guidelines for Managing Through COVID-19
Remote Agents: Managing a WFH Contact Center
Report
Remote Agents: Managing a WFH Contact Center

Webinars

70
The Role of Data, Analysis, Employees & AI in Todays CX
Webinar
The Role of Data, Analysis, Employees & AI in Todays CX
How William Hill Uses AI to Drive Positive Customer Outcomes
Webinar
How William Hill Uses AI to Drive Positive Customer Outcomes
Implementing an Automated QA Process to Drive Measurable Results Fast!
Webinar
Implementing an Automated QA Process to Drive Measurable Results Fast!
Why You Need More Punk in Your CX
Webinar
Why You Need More Punk in Your CX
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
Webinar
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
How to Convert a Remote Agent Workforce - Dialog Direct,a Qualfon Company Case Study
Webinar
How to Convert a Remote Agent Workforce - Dialog Direct,a Qualfon Company Case Study
How HomeServe USA Improved Contact Center Operations,CX and Results with Speech Analytics
Webinar
How HomeServe USA Improved Contact Center Operations,CX and Results with Speech Analytics
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics,with CRM Magazine
Webinar
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics,with CRM Magazine
How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results
Webinar
How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results
From Zero to Hero in 10 Months: A Compliance & CX Case Study
Webinar
From Zero to Hero in 10 Months: A Compliance & CX Case Study
Align Your Contact Center & In-Patient Care for 360 Degree Patient Experience
Webinar
Align Your Contact Center & In-Patient Care for 360 Degree Patient Experience
Align Your Contact Center with Company Excellence for 360 Degree CX
Webinar
Align Your Contact Center with Company Excellence for 360 Degree CX
Webinar | How to Identify Support and Retain Vulnerable Customers
Webinar
Webinar | How to Identify Support and Retain Vulnerable Customers
5 Gold Standards to Improve Customer Surveys,featuring InterAction Metrics
Webinar
5 Gold Standards to Improve Customer Surveys,featuring InterAction Metrics
Measuring Customer Satisfaction with Speech Analytics
Webinar
Measuring Customer Satisfaction with Speech Analytics
Best Practices Roundtable Webinar: CX Megatrends to Watch in 2021
Webinar
Best Practices Roundtable Webinar: CX Megatrends to Watch in 2021
Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember
Webinar
Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember
Understanding Omnichannel Customer Experience
Webinar
Understanding Omnichannel Customer Experience
How RDI Sightline Hits a Grand Slam for its Clients with Speech Analytics
Webinar
How RDI Sightline Hits a Grand Slam for its Clients with Speech Analytics
Increasing Technical Sales and Compliance With Speech Analytics
Webinar
Increasing Technical Sales and Compliance With Speech Analytics
Explore all Arrow right

CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. The CallMiner Eureka platform transforms the Voice of Your Customers and Voice of your Employees into operational intelligence at scale.

Customer Engagement Analytics delivers dialog and sentiment visibility, agent performance management and PCI-supported sensitive data redaction to enable secure s

Website Website LinkedIn LinkedIn Twitter Twitter
511
articles
26
case studies
78
ebooks
3
infographics
3
podcast episodes
12
reports
70
webinars
Preview of The Juice
Sign up to see what's popular with other marketing/sales pros like you. Stay in-the-know and stay anonymous. All content has been un-gated for you.
Sign up