Netsmart provides software and IT solutions to community-based healthcare providers outside the hospital setting in the U.S. More than 133 million people are impacted by its applications that support electronic health records and health information exchanges. A Responsive customer since 2019, Netsmart's primary use case of strategic response management (SRM) is to respond to RFPs, which are viewed as the first step to future company revenue.

Results to date:

93% of RFPs pass go-forward benchmarks as a result of a trusted Content Library
35% increase in RFP responses submitted with 0% increase in proposal team headcount
More than 320 users from seven teams use the platform
98% of Content Library is up to date, accurate and compliant (up from 55% in the previous year)
Netsmart's Response Challenge