5 trends driving tech companies' AI adoption for CX in 2025
5 trends driving tech companies' AI adoption for CX in 2025

The tech sector entered 2024 under immense pressure. Venture funding had declined steadily for over two years, leaving many companies with limited resources and tightened budgets. Yet, as inflation softened and interest rates stabilized, funding levels showed signs of leveling out. In Europe, for instance, tech funding steadied at $45 billion - a modest decline compared to the sharp drop-off in previous years.

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