Apple Podcasts | Google Podcasts | Stitcher | Spotify   If you've been listening to The Customer Experience Podcast, you may have noticed a handful of common themes and trends surfacing. Themes, of course, that have to do with providing great customer experience. But also themes that transcend the business world. Among the ideas and concepts that have emerged naturally in my conversations with two dozen great guests on The Customer Experience Podcast include: The synonymity of customer experience and brand experience The relationship between customer experience and employee experience The dynamics between personal, human touches and automated, tech touches The shift in control away from companies and toward customers Check out this short episode to learn more.     4 Emerging CX Themes and Trends To hear this short episode, as well as many full conversations, subscribe to The Customer Experience Podcast in Apple Podcasts. No Apple? No problem! Listen to every episode in: Google Podcasts Spotify Stitcher   You can also listen to the episode with 4 emerging CX themes right here...     Theme 1: Customer Experience and Brand Experience Our journey into interviewing sales, marketing, customer successs, and customer experience experts has made it safe [read article...]