Arrow left
CRM / Zendesk / Case Studies
Carsales finds more agility, better data and 30:1 deflection by moving to Zendesk
Associated with
Shaun Wilton Shaun Wilton
Posted May 3, 2022 • 4 min read
Carsales finds more agility, better data and 30:1 deflection by moving to Zendesk
Zendesk Zendesk

Carsales chose Zendesk as its omnichannel solution-handling 37K tickets a month, and earning a 30:1 self-service ticket deflection ratio with Zendesk Guide

Other content from Zendesk
Explore all
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Podcast Episode
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Podcast Episode
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Customer success playbook: A comprehensive guide
Article
Customer success playbook: A comprehensive guide
Words! What are they good for?
Article
Words! What are they good for?
Featured by Women In Sales
Assessing Your Compensation Plan for Fairness and Equity
Featured
Webinar
Assessing Your Compensation Plan for Fairness and Equity
Women In Sales Claimed Women In Sales