Why Is It Important to Visualize Your IT Workflows? - Freshservice Thoughts
Associated with
Arvind Subramanian Arvind Subramanian
Posted Nov 28, 2019 6 min read
Why Is It Important to Visualize Your IT Workflows? - Freshservice Thoughts

All processes have workflows, but very often we're so entrenched in service delivery processes that we forget to go back and adjust or document the workflows. Take incident management, for example. This is a process most IT organizations have been performing since their inception, but some organizations may not have ever documented the intended workflow...

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