Associated with
Mary Wardley
6 min read
Let's Talk 'Deflection'
The time has come for the contact center and customer handling environment to jettison the term, 'deflection.' There is an inherent prejudice in the word when used in the context of customer service, that is, it is an operational view.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
IDC
Featured by Thinkific Plus
