Avoid The Chatbot How-Can-I-Help-You Problem
Associated with
David Truog David Truog
Posted Feb 9, 2022 5 min read
Avoid The Chatbot How-Can-I-Help-You Problem

The problem with chatbots can be summed up in one sentence: "How can I help you?" This question sets the expectation that a chatbot will be as helpful as a human agent, which isn't true. But don't scrap all your chatbots. Instead, invest in experience design, says VP, Principal Analyst David Truog on this episode of What It Means.