Associated with
Deepthi Nagarajan
Posted May 17, 2021
•
2 min read
Achieve faster time-to-value with Freshservice - Freshservice Thoughts
According to the latest report on ITSM in 2021 and beyond, when asked what main area their service desk would be focusing on in 2021, the largest proportion of respondents specified they will be focusing on automation of processes, tasks, and ticket handling. Some of the biggest trends are around Chatbots and Virtual Agents, as...
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