IDC's recent report evaluates 12 global Communications Service Providers (SPs) on their digital infrastructure and services for business customers. Facing challenges like service commoditization and competition, SPs are undergoing digital transformation to become agile digital service providers. Key trends include cloud-centric digital application strategies, growth in managed services, composable services with flexible pricing, integrated security management, AI integration, comprehensive API capabilities, ESG priorities, and strategic partnerships. The report assesses 12 SPs, including AT&T, BT, Comcast, Lumen, NTT, Orange, Telefonica, Verizon, Vodafone, and more, positioning them in leaders and major players categories based on strategy and capabilities criteria