Unified Agent Augmentation Tools: A Fractured And Disorganized Landscape In Customer Service
Associated with
Ian Jacobs Ian Jacobs
Hailey Colin Hailey Colin
Posted Jun 16, 2021 6 min read
Unified Agent Augmentation Tools: A Fractured And Disorganized Landscape In Customer Service
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Agent augmentation tools make the lives of contact center agents easier by enabling them to deliver high-caliber customer support. Yet, today's technology is siloed; there isn't a unified agent augmentation solution that aggregates all of the tools that agents need and/or should have.

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