CX expert Jon Picoult on shaping memories, not just experiences

Conversational Marketing / Intercom / Podcast Episodes

CX expert Jon Picoult on shaping memories, not just experiences

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Liam Geraghty

Posted Mar 23, 2023 • 23 min read

CX expert Jon Picoult on shaping memories, not just experiences

Jon Picoult discusses the cognitive science behind great CX and the strategies you can use to create impressions that drive customer loyalty

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