12 ways to ace customer communications during a system outage - Freshservice Thoughts
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Radhika Narayanan Radhika Narayanan
Posted Feb 10, 2022 6 min read
12 ways to ace customer communications during a system outage - Freshservice Thoughts

System outages are the worst nightmares for IT support teams, but putting together a game plan for reacting to major incident management makes all the difference in minimizing the impact of the incident.

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