You need these 5 features in your ITSM chatbot | Freshservice blog
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Posted Apr 25, 2022 • 4 min read
You need these 5 features in your ITSM chatbot | Freshservice blog

A chatbot uses AI-technology to simulate human conversations via chat or text-to-speech. Here are 5 must-haves in your ITSM chatbot.

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