Associated with
Nick Mehta
Posted Jul 27, 2020
•
6 min read
5 Ways to Become a Human-first CSM | Customer Success and Product Experience Software | Gainsight
What I didn't realize is how perfect a parallel Human-first is as a rallying cry for the day-to-day job of a CSM. It took a conversation with the thoughtful CS leader Guy Galon, VP Customer Success at Hysolate, to recognize this. As I think of the Human-first CSMs that I know, I see them exhibit the following behaviors
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