From working his way up the ladder at Oracle to becoming a top executive at customer experience management platform Sprinklr, Mark Siciliano has invested in people. He reveals what he's learned in the last quarter-century about sales, sales enablement, and what it takes to make an impact on people's lives - both customers and colleagues. Treating others as they want to be treated "seems old school," Mark says, "but technology has shot so quickly ahead of us that we forget that those core things still count." Hear John and Mark riff on a musical analogy about the future of sales, when everyone will know how to play more than one instrument.