Mutuals And Direct Banks Top The UK, France, Italy, And Spain Banking CX Indexes - Here's Why
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Oliwia Berdak Oliwia Berdak
Posted Mar 31, 2021 8 min read
Mutuals And Direct Banks Top The UK, France, Italy, And Spain Banking CX Indexes - Here's Why

In Forrester's 2020 European Banking Customer Experience Index (CX Index™), mutuals and direct banks outperformed traditional banks in terms of CX.

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