James Kaikis speaks with Thomas Bieser, Chief Customer Officer at Cerby, about how solutions leaders are redefining GTM leadership with a customer-first approach. Drawing from his experiences at Opsware, Okta, and Cerby, Thomas explains how solutions leaders foster alignment across sales, marketing, and customer success. He highlights the importance of transitioning trust post-sale to ensure long-term success and shares actionable advice for breaking through career ceilings. Learn how solutions thinking can align customer and business goals, build trust, and drive impactful leadership in SaaS.