Faced with a growing clientele and a patchwork of communication channels, GM Tour needed a holistic customer service solution to manage them both. Using Zendesk, the company consolidated tickets faster, automated processes, leveraged insights, and proactively educated its customers. As a result, the team now handles over 30 percent more sales. And by bringing speed, convenience, and reliability to each interaction, Zendesk has helped reinforce customer trust, earning GM Tour an outstanding 95 percent CSAT score.