Arrow left
CRM / Zendesk / Case Studies
Reverb Customer Service Story
Associated with
Daniel Santrella Daniel Santrella
Crawford Philleo Crawford Philleo
Posted Sep 16, 2020 • 8 min read
Reverb Customer Service Story
Zendesk Zendesk

Reverb's all-musician support team uses Zendesk to increase self-service while boosting CSAT to 98%.

Other content from Zendesk
Explore all
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Podcast Episode
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Podcast Episode
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Customer success playbook: A comprehensive guide
Article
Customer success playbook: A comprehensive guide
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Podcast Episode
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Featured by MarketMuse
The State of Gated vs Ungated Content
Featured
Report
The State of Gated vs Ungated Content
The Juice Claimed The Juice