Associated with
Karen Solomon
Posted Jan 14, 2021
•
6 min read
How Automation Eliminated Thousands of Unanswered Customer Service Calls for This Financial Institution
Financial institution Truist used automation and AI to tame a pandemic-spiked customer service phone call volume 700x above average.
More
Ways to Read:
🧃
Juice It
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Salesforce
Explore more in
CRM
![[Event Preview] GTM Partners Emerging Technology Showcase](https://main-app-production-public.s3.amazonaws.com/fe1f7bgstwfm0j0q3yd535n4jmox "[Event Preview] GTM Partners Emerging Technology Showcase")
Featured by Trava Security
