Retention is more than having a playbook telling you when to contact a customer to discuss renewals. Retention is: Being able to project who will renew and ensure that you renew those who are on track, Identifying who is at risk and executing a plan to change that outcome proactively.

This 4-week course will give you the tools to impact your Retention at your company today so you can stop the costly hamster wheel of reactive "save campaigns." Prepare to roll up your sleeves and get some work done!