If you want to know why customers leave and how to win them back, you're in the right place. Our guest this week is David Avrin, a customer experience and marketing keynote speaker, consultant, and author, whose most recent book is Why Customers Leave and How to Win Them Back: 24 Reasons People are Leaving You for Competitors, and How to Win Them Back. He shares interesting and valuable insights into topics like: how customer expectations have changed how their relationships with our brands have changed why need must be more vigilant and "always-on" why to empower employees to make their own decisions why quality is no longer enough why "wow" moments aren't as important as good outcomes why he recommends simple, personal videos to connect and communicate more effectively with our cutomers   Why Customers Leave Listen to The Customer Experience Podcast in Apple Podcasts, Spotify, Google Podcasts, or Stitcher. We'll also embed each conversation into episode-by-episode blog posts like this one. Hear the entire conversation with David Avrin right here ...   Common Problems with Customer Experience "Customer experience is how your customers experience doing business with you at every point of contact," says Avrin, "What's interesting ...