Goodleap is a financial technology platform that supports sustainable home improvement loans. Goodleap leverages Genesys Cloud for growth, resilience, and scalability.
Personalized CX, for Goodleap, is about creating empathy and leveraging data for context. This sets up their agents with the right intelligence so they can follow up and build business processes that excite and delight their customers and improve their NPS score.
Workforce management has enabled them to improve outbound calls and scheduling for their contact center and administrative help desk.