With smartphones, social media, and chatbots, it may seem like we're more connected than ever before – instantly, constantly, and digitally. And yet we feel as disconnected and lonely as ever. On average, we have fewer social contacts and meaningful relationships than we'd like; we don't feel known and understood. The result: we're more sick and stressed than we should be. Longitudinal studies (like this one at Harvard) and meta analyses (like this one at UNC Chapel Hill) confirm that our relationships are the key to long-term health and well-being. There's a better way to live and work than the status quo. There's a better way to connect with our customers, team members, partners, vendors, and other people who matter to our businesses. And there's an easy way to get started. In this episode of The Customer Experience Podcast, listen in on a presentation I delivered shortly after the release of Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience, a book I co-authored with Steve Pacinelli. You'll get three fundamental truths that came to the forefront of our minds during the process of writing and publishing the book. Plus, you'll get specific recommendations on ...