WATCHA + Zendesk: Personalized streaming experiences with seamless customer care
Associated with
Chorok Kim Chorok Kim
5 min read
WATCHA + Zendesk: Personalized streaming experiences with seamless customer care

Since 2011, WATCHA PEDIA has been catering to people's diverse entertainment preferences. Today, it is South Korea's favorite movie and TV show recommendations app. With a rich data portfolio, WATCHA PEDIA launched the video streaming service WATCHA in 2016. The platform's recommendation accuracy outperforms other video streaming services. As a result, its super-personalized service has ...