Scaling Empathetic Customer Experience Outcomes Profitably Using Zero- and First-party Data | IDC Blog
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Sudhir Rajagopal Sudhir Rajagopal
6 min read
Scaling Empathetic Customer Experience Outcomes Profitably Using Zero- and First-party Data | IDC Blog

With zero- and first-party data, offer more contextualized offers, products and services, and amplify the value exchange for both customer and brand.

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