Arrow left
Conversational Marketing / Intercom / Case Studies
Investing in success: How Fundrise resolves 50% of its support volume with Intercom's Fin
Associated with
Luke Ruth Luke Ruth
4 min read
Investing in success: How Fundrise resolves 50% of its support volume with Intercom's Fin
Intercom Intercom

We spoke with Luke Ruth, Chief Product Officer at online investment platform Fundrise, about the challenges of supporting a growing customer base without the right technology, and striking the right balance between personal, human support and AI-powered efficiency.

Other content from Intercom
Explore all
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
Case Study
No more compromises: How Firsty delivers fast, high-quality support while keeping costs low with Intercom's AI-first platform
Response Time: Vol. 30
Article
Response Time: Vol. 30
Built For You: New AI-first releases for better, faster, more personalized support
Article
Built For You: New AI-first releases for better, faster, more personalized support
Off Script: Reinventing customer service with AI
Article
Off Script: Reinventing customer service with AI
Featured by Salesforce
B2B Marketing Trends: Insights From the Frontlines of B2B Marketing
Featured
Article
B2B Marketing Trends: Insights From the Frontlines of B2B Marketing
Salesforce Claimed Salesforce