'Going proactively with a pitch to sell is not a good idea right now. There needs to be a lot more empathy. Service providers could help customers by providing additional licenses and access to tools', says Khadim Batti, Co-founder & CEO, Whatfix.

How is the SaaS ecosystem dealing with the COVID-19 Crisis and what steps need to be taken to better help the consumers?

Find out as Khadim Batti, Co-founder & CEO, Whatfix, speaks to Ashish Sinha, Founder, NextBigWhat.