At the Freshworks AI Summit earlier this week, business leaders and product experts shared insights about how companies are leveraging AI to improve customer and employee experience.

As part of dual keynote presentations with Freshworks Chief Customer and Marketing Officer Mika Yamamoto, Dennis Woodside, CEO of Freshworks, discussed how AI is transforming the business landscape by automating routine tasks and helping companies to scale faster and more efficiently.

He also addressed common barriers some companies say have prevented them from getting started and outlined five steps to overcome those barriers.